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Work at the AOA

Join us!

Our mission? Supporting 137,000 amazing doctors and medical students. Come lend a hand.

If you're a talented individual interested in working with caring physicians within a growing member association, the AOA may be the place for you. 

Select a position below to submit an online application or send your resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org.

Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.


Certifying Board Services

Director of Certification, Board of Surgery

The Director of Certification is an integral member of the AOA’s Certifying Board Services (CBS) team. This position requires the ability to interact seamlessly with professionals on all levels within the association and the certification process; the ability to handle confidential material with the utmost discretion; the ability to handle highly sensitive situations; and scrupulous attention to detail.

The ideal candidate will work within a complex system of inter-related activities and demonstrate critical thinking skills that will allow the candidate to draw independent conclusions based on information provided by candidates, diplomates and board members. The candidate will also be prepared to interact meaningfully with the Vice President and Associate Vice President for CBS and the physician leadership. This person will partner with appropriate internal and external resources to advance the scope of osteopathic certification and pursue opportunities to strengthen the AOA brand with new and existing partners. Overall, this role requires a highly collaborative approach to leadership.

Essential functions:

  • Management: Applies principles of knowledge management that maximize technology to deliver exams, provide data/trends, design new exams and market various certifications. Manages the coordination of materials associated with the examination process including development and distribution of examination schedules; and coordination of examiner scheduling. Works closely with other Directors and Certification Managers to craft best practices related to marketing, metrics, budgets, revenue projections and forecasting processes. Oversees assigned staff Specialists and/or Coordinators, verifying and approving projects, making necessary updates and changes as needed, and evaluating performance. Exhibits attributes of leadership.
  • Meetings and Meeting Planning: Develops the agenda and coordinates the preparation of minutes and appropriate materials for board/bureau meetings in cooperation with the appropriate board/bureau officers, including preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, obtaining committee reports from the officers, drafting and distributing minutes, and coordinating the travel and lodging arrangements for board/bureau members. Works with AOA meeting planning staff for hotel contracts, space planning, refreshments, lunch, etc. for meetings and test administrations.
  • Administration: Fulfills all administrative needs of the assigned boards and collaborates with CBS staff to prepare necessary reports. Coordinates the services of the psychometrician involved with assigned boards. Supports members of sub-committees associated with the boards, including development of minutes, reports and letters. Conducts outreach to special populations, e.g., osteopathic/allopathic residency programs and the FREIDA entities.
  • Examinations: Works with the Associate Vice President and the assigned psychometrician on the development of new exams launched by the boards. Coordinates board examinations (primary certification and OCC’s continuous osteopathic learning assessments). Prepares data for the board/bureau officers regarding credentialing for certification and recertification of candidates. Coordinates the writing of new exam questions. Works closely with the examination committee and ensures examiners’ participation. Supports the item bank team in the maintenance of the item bank of examination questions for assigned board exams. Submits appropriate CME hours to the AOA for those participating in exam-related CME activities.
  • Publications: Creates communication and promotional materials as needed in consultation with the board/bureau members. Works with web designer to ensure that the website is updated in a timely fashion. Assists the board/bureau officers in writing articles for osteopathic newsletters regarding the certification process.
  • Documents: Maintains board/bureau documents, i.e., bylaws, minutes, policy and procedures, and examination applications. Assists in the review and updating of documents in conjunction with board/bureau members.

In addition, the Director will develop budgets, report financial information for respective board leadership, and keep the Associate Vice President apprised of developing issues and matters that need to be addressed.

Education: Bachelor’s degree required; Master’s degree is preferred.

Experience: Minimum 5-10 years of relevant experience in high stakes examination association/ nonprofit management process.

Special skills: Computer experience with Microsoft Office, and familiarity with member service software desired. Assist in driving technology innovation to assist physicians in the application and continuous certification process and keep physicians engaged with the AOA. Drive metrics.

Communications: Exceptional cross-cultural interpersonal, oral and written communication skills required. Will interact with Certifying Boards’ Members Leadership; AOA staff; and potential certification candidates and diplomates pursuing continuous certification as well as contact with outside vendors.

Travel: The ability to work and travel nationally on weekends is required (estimate 25% effort). This position requires occasional work on weekends and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Certifying Board Services

Psychometrician

As a member of the Certifying Board Services (CBS) department, the Psychometrician will work closely with the 18 certifying boards and 9 conjoint examination committees in all aspects of examination development. In addition, the Psychometrician is responsible for all psychometric activities associated with the certifying boards’ exams and for the oversight and management of psychometric contractors.

Essential functions:

  • Participates in the design, development and maintenance of assessments.
  • Conducts item and test analyses, equating, standard setting, score reporting, reliability and validity studies, technical reports, and other psychometric activities to support the certifying boards.
  • Works with AOA Consulting Psychometricians to oversee and develop practice analyses, scoring, score reporting and technical reporting.
  • Serves as a liaison to the Bureau of Osteopathic Specialists (BOS) and the Standards Review Committee (SRC).
  • Directs and manages the work of psychometric contractors to ensure adherence to SRC and industry standard test development processes.
  • Facilitates meetings with subject matter experts/examination committees.
  • Communicates psychometric results and findings to members of the certifying boards.
  • Collaborates with subject matter experts to improve current assessments.
  • Provides support for an assessment management system and institutional database.
  • Oversees test development for assigned boards.

Education: Doctoral degree (Ph.D., ED.D or Psy.D) in educational measurement, psychological measurement, evaluation, assessment or a related field with an emphasis on psychometrics.

Experience: At least 5 years of experience in psychometrics or measurement for high stakes testing required. Experience in the development of examinations for certification in the health care field is preferred. Management of psychometric staff and contractors is preferred.

Special skills: The Psychometrician must be highly proficient with computer programs and applications including MS Office, HRIS and database management is preferred. Knowledge and demonstrated use of and statistical software (e.g., SPSS, SAS, R, Winsteps). Expert knowledge and track record of success with qualitative and quantitative research design, assessment standards, methodology, data validation and analysis, and reporting is required. This position requires the ability to interact tactfully and in a sensitive manner with professionals on all levels within and outside the AOA. Key competencies also include a solid understanding of complex data structures, statistical theory, methodology, and application; the ability to manage, manipulate and summarize small and large quantities of data; and a history of thoroughly documenting methodologies and appropriately cataloging data, files, supporting documentation, and results. The Psychometrician also must be a self-starter, organized, versatile, capable of performing work independently with minimal direction; have excellent problem solving skills and ability to prioritize simultaneous, competing client activities; take personal responsibility for service and quality of work delivered; have excellent communication skills in both written and spoken English and strong interpersonal skills with the ability to work effectively in the team leader and member roles; be trained at the advanced level on Rasch analysis test equating and survey data analysis; demonstrate expertise in additional advanced statistical procedures and psychometric methods; have a strong understanding of analytical statistics and its application; and be detail oriented with strong time and project management skills.

Communications: Proven ability to prioritize, negotiate and persuade using compelling arguments to gain the commitment and support of others. Proven leadership that inspires and engages subject matter experts and employees with a focus on results. Excellent verbal and written communication skills. Demonstrates the ability to simplify complex information and craft messages for a wide range of audiences.

Travel: This position may require remote work while traveling. This work may include weekday and weekend travel. Extended workday hours may be necessary around major meetings and other high-volume work periods. Opportunities for remote work will be considered.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


International Affairs

Program Specialist, International Affairs

The Program Specialist is responsible for providing the International Affairs team with operational, programs, communications and information systems administrative support. This role will support the Associate Vice President by maintaining the departmental calendars, scheduling meetings and travel, and disseminating communications, documents and program materials.

The Program Specialist is required to communicate with key physician leaders, including AOA staff, osteopathic colleges of medicine, physician leaders, members of the Bureau of International Osteopathic Medicine (BIOM), the Board of Directors for the Osteopathic International Alliance (OIA) and for DOCARE International, and with outside partners and vendors.

Essential functions:

  • Oversees administrative and clerical duties necessary to assist the Associate Vice President (AVP) in management of the division, which may include scheduling meetings, making travel arrangements, processing reimbursements, managing correspondence, giving information and routing telephone calls to proper individuals, and disseminating information to staff and members.
  • Maintaining AVP and division schedules by arranging meetings, gauging timeframes for recurring and requested meetings, tracking projects and assignments, and ensuring all meeting materials are organized and available for review prior to scheduled start time.
  • Supporting BIOM, OIA and DOCARE with accounting, membership, website and social media platform management, and reporting functions.
  • Edits, drafts, and generates documents and communications according to AOA specifications for review by AVP and Senior Vice President and General Counsel. Ensures all correspondence and projects with requested deadlines are handled prior to due dates; and coordinates timing and scheduling of general follow-up letters, memos, and emails.
  • Works closely with the department to assure all assignments are processed and finalized within requested timeframes.
  • Monitors and assists International Affairs team in preparation of annual budgets. This includes monitoring adherence to established budgets through direct communication with Finance staff, assuring correct coding of budget items, and entering the correct coding on all check and/or payment requests according to AOA policy.
  • Arranges and prepares materials for meetings including participating in agenda preparation, preparing and distributing meeting notices and discussion materials, setting and managing timeframes for submission and compilation of briefing books, maintaining attendance rosters, and compiling and distributing minutes.
  • Assists department with correspondence to new bureau members and board members of OIA and DOCARE by maintaining timelines for distribution of orientation packets.
  • Develops and maintains filing and record retention system for the department.

Education: Associate’s degree required, Bachelor’s degree is strongly preferred.

Experience: Minimum 3 years of relevant experience in nonprofit, international or health care setting.

Special skills: Experience working with osteopathic medicine students and physicians is strongly preferred. Exceptional customer service and time management skills are required. Expertise in office management, membership, financial, publishing and database management software is strongly preferred. Experience developing and maintaining websites and social media platforms.

Communications: Exceptional cross-cultural interpersonal, oral and written communication skills required; fluency in more than one language desirable.

Travel: The ability to work and travel nationally, internationally and on weekends is required (10%). This position requires occasional work on weekends and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Communications

Manuscript Editor for the JAOA

The Manuscript Editor for The Journal of the American Osteopathic Association (JAOA) substantively edits, fact checks and prepares assigned research and non-research manuscripts for the JAOA and its supplements. The editor substantively edits manuscripts for logic and organization, as well as for American Medical Association (AMA) style, grammar, clarity and consistency. This editor also proofreads edited manuscripts and page proofs; corresponds with authors by phone and email as necessary; meets deadlines for individual manuscripts and for journal issues; and promotes JAOA content via JAOA and AOA social media channels.

Essential functions:

  • Edits scholarly medical manuscripts electronically for logic, organization, AMA style, grammar, clarity, consistency, and meaning. Adjusts level of edit to ensure clarity and/or to meet deadlines. Fact checks references, quotations, and other statements, as appropriate and as time permits.
  • Communicates confidently but flexibly with authors through manuscript queries, via email, and occasionally by telephone to resolve problems and clarify meaning.
  • Prepares articles for publication in print and electronic formats. Communicates directly with design/composition vendor to ensure appropriate layout and timely return of page proofs.
  • Proofreads edited manuscripts. Checks proofs returned by authors, corrects articles accordingly.
  • Attends and contributes to meetings, both in-house and off-site. Contributes to ongoing conversations on improving the JAOA’s print and online presence.
  • Manages and enhances the social media presence of the JAOA via JAOA and AOA social media channels. Reports on the success of those efforts and proposes new strategies, as appropriate.

Education: Bachelor’s degree required; Coursework in science strongly preferred

Experience: Minimum 2-5 years of experience in editing medical research articles in a deadline-oriented environment required. Thorough knowledge of AMA Manual of Style required. Familiarity with basic medical terminology and research methods required. Familiarity with Word-based editing system desirable.

Communications: Exceptional interpersonal, oral and written communication skills required.

Schedule: The Manuscript Editor may occasionally work on evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Communications

Digital Strategy Manager

The Digital Strategy Manager plays a pivotal role in promoting a cohesive and consistent digital brand identity supporting the AOA’s mission and strategic objectives. The position partners with internal and external stakeholders to develop digital content, applications and tools that engage and support osteopathic physicians, medical students and members of the public. Key skills include strategic content development, project management, content auditing and SEO. The Manager also provides education and guidance for internal content producers, ensuring adherence to best practices for digital engagement.

Essential functions:

  • Serves as a key member of a cross-functional team focused on content strategy, design and user experience across the AOA’s digital platforms.
  • Supervises full-time Webeditor.
  • Collaborates with subject matter experts to translate organizational goals and end user needs into content requirements.
  • Implements on-page SEO including content, metadata and architecture optimization.
  • Evaluates existing content to identify opportunities, weaknesses and gaps.
  • Educates internal stakeholders on content strategy, including why it matters, governance processes and best practices.
  • Develops sitemaps, keyword strategy and content taxonomies to support searchability.
  • Helps establish hierarchies for site navigation on Osteopathic.org and affiliated sites.
  • Assists with in-person and online usability testing and development of user personas based on research and testing.
  • Contributes toward creation of usability standards and best practices.
  • Uses analytics data and performance metrics to assess user behavior and increase levels of engagement.
  • Monitors digital trends and advancing technologies to identify opportunities for growth and expansion.

Education: Bachelor’s degree in communications, English, journalism, digital marketing, or related field of study.

Experience: Minimum of 3-5 years of experience in a digital content publishing environment.

Special skills: Position requires exceptional written and verbal communications skills; a strong understanding of SEO and how it shapes the content development process; a working knowledge of WordPress, basic HTML and Google Analytics; the ability to manage multiple projects and work effectively with internal and external subject matter experts; advanced organizational skills and attention to detail; the ability to communicate complex information in a clear and concise manner.

Travel: Domestic travel may be required (up to 5%). The Manager may occasionally work prolonged or irregular hours, including evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Physician Services Department

Analyst, Physician Services, AOIA

The Analyst, Physician Services, is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. This position will handle a variety of different tasks, many of which will vary on a day-to-day basis.

The Analyst serves as a key point-of-contact for inter- and extra-departmental activities, relying on his/her judgment to effectively advance departmental goals and strategic initiatives. This position will be responsible for continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.

This position provides administrative, project management, strategic planning and other needed support for the Physician Services Department; supports and participates in the development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA; completes intake documentation for member issues and requests; and serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters.

The Analyst maintains tracking logs and records to ensure all issues are addressed in a timely, accurate and comprehensive manner; provides summaries and reports on open and closed issues to Physician Services leadership team as requested; assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities; and handles scheduling, coordinates logistics, provides technical support and works closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed.

This position also performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g. MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information, and develops summaries and briefings for use by the Payor Relations and Practice Management teams; develops and/or advises on the development of communications materials (e.g. issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters; partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues; and handles and maintains highly confidential, proprietary and/or sensitive information.

As needed, the Analyst will attend meetings and events with members and other stakeholders; and report out on meeting activities, outcomes and findings to Physician Services’ leadership team.

Education: Bachelor’s degree in a relevant field (e.g. public policy, healthcare administration, communications, business). Advanced degree in a relevant field preferred (e.g. MHA, MPP, MPA, MPH, MBA).

Experience: Minimum of one year of post-graduate experience in a health insurance company, medical practice or hospital/health system. Previous experience with professional and/or membership associations preferred.

Special skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications. Strong interest in health policy, payor relations, practice management and/or the business of medicine. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks. Work is performed in a fast paced, dynamic environment. The Analyst is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.

Communications: Aptitude for disseminating and explaining complex information in a clear, concise and accurate manner in all forms of written and oral communication. Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: Domestic travel may be required (up to 15%). The Analyst may occasionally work prolonged or irregular hours, including evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Certifying Board Services

Certification Specialist

Under the direction of the Certification Manager, the Certification Specialist assists in providing certifying services to the Certifying Board Services (CBS) department. This position requires the ability to interact tactfully with professionals on all levels within the association and with the board members, the ability to handle confidential material, deal with sensitive situations, and possess a high degree of attention to detail.

The successful candidate will need the ability to understand a complex system of inter-related activities, to draw independent conclusions based on information provided by candidates/board members, to interact meaningfully with the Certification Manager based on those assessments, and to demonstrate a willingness to support the CBS team.

The Certification Specialist deals with the administrative and clerical duties of the position as needed to support the Vice President, Associate Vice President, and Certification Manager’s overall management of CBS, such as setting up meetings, making travel/lodging arrangements, entering and managing candidate and certification program data, maintaining scrupulous computer and paper files, answering questions as needed, routing telephone calls to proper individuals, preparing examination materials, coordinating item review and examination construction meetings, and disseminating information to staff, members, client boards and certification/recertification candidates as appropriate.

This position assists in the arrangements for meetings of the various boards and other meetings as needed, including preparing the agenda, preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format, compiling and distributing minutes, ensuring that travel and lodging requests are received and addressed in a timely manner, and taking minutes in meetings.

The Certification Specialist also assists in responding to and generating correspondence according to AOA standards to the board members, certification candidates, and those seeking recertification, including using computer-generated standard letters and custom correspondence/emails, and timing and scheduling of routine correspondence. Often these letters serve as candidate notification letters, therefore, a high degree of attention to detail is required.

Additionally, this position keeps the Certification Manager apprised of developing issues and matters that need to be addressed; maintains candidate databases for certification and recertification for client boards as required; maintains a high degree of accuracy and confidentiality in regard to all aspects of the certification process; coordinates with the item bank staff to maintain the item bank for client boards as required; and assists in writing and updating Standard Operating Procedures and maintaining a current statement of all procedures performed for client boards, including all database, correspondence, financial and routine activities and the documentation of policies relating to those activities. The purpose of these compilations of activities and policies is to ensure consistent procedures and performance in relation to all certification activities performed for client boards.

Education: Bachelor’s degree is required.

Experience: Two to four years of administration experience.

Special skills: Expertise with essential computer software, i.e. Word, Excel, PowerPoint, Outlook and Access. This position requires the ability to interact tactfully with professionals on all levels within the association, ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. Experience with managing expenses and vendors/suppliers/printers is preferred.

Travel: This position requires the ability to work out of the office locally (up to 5%). Extended workday hours may be necessary around major meetings and other high-volume work periods.

Physical demands: Ability to remain in a stationary position, the ability to move supplies and equipment up to 25 pounds and the ability to operate office equipment.

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