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Work at the AOA

Join us!

Our mission? Supporting 145,000 amazing doctors and medical students. Come lend a hand.

If you're a talented individual interested in working with caring physicians within a growing member association, the AOA may be the place for you. 

Select a position below to submit an online application or send your resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org.

Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.


Public Policy

Associate Director, Congressional Affairs

The Associate Director, Congressional Affairs is responsible for helping lead the legislative agenda of the American Osteopathic Association on Capitol Hill and cultivating public policy collaboration with other stakeholders. The individual will establish and strengthen relationships between the association and members of Congress, physician groups and organizations. Congressional engagement in this role will be focused on the U.S. House of Representatives. The position is accountable for monitoring, analyzing and influencing legislation that is relevant to the osteopathic profession.

Essential functions:

  • Monitor and lobby legislation that has the potential to affect osteopathic physicians, patients and practices.
  • Educate legislators and staff on the AOA’s position on relevant issues.
  • Establish and maintain liaison with key congressional staff, physician groups and other relevant organizations. Bipartisan relationships must be established with members of Congress and their respective staff members.
  • Draft bill summaries, briefs, testimony, bills, and amendment language as needed and directed.
  • Identify opportunities for collaboration and partnership with affiliate(s) to advance federal legislation(s) supported by AOA’s public policy.

Education: Bachelor’s degree.

Experience: Minimum of 7 years of relevant experience in health care industry/federal health care legislative arena. Experience on Capitol Hill preferred and/or experience with a health care trade association.

Special skills: Knowledge of Congressional procedures. Contacts on committees of jurisdiction highly desirable. Excellent written and oral communication skills, including public speaking to a variety of internal and external audiences on a regular basis. Excellent interpersonal skills and team orientation. Pro-active, professional member service orientation. Knowledgeable in the use of Microsoft Word, Excel, PowerPoint and Outlook.

Travel: The ability to work out of the office locally and occasionally out of state. This work may include weekday and weekend travel. Extended workday hours may be necessary around major meetings and other high-volume work periods


Certifying Board Services

Director of Test Publishing

The Director of Test Publishing is an integral member of the AOA’s Certifying Board Services (CBS) team. This position requires the ability to interact seamlessly with professionals on all levels within the association and the certification process; the ability to handle confidential material with the utmost discretion; and requires meticulous attention to detail.

The Director of Test Publishing will work within a complex system of inter-related activities and demonstrate critical thinking skills that will facilitate the process flow for examination publication schedules among all certifying boards. In addition, the Director will be responsible for all facets of item banking, including but not limited to managing all item banks across certifying boards, bank inventories, item and test editing, adherence to AOA style guidelines, training, and supporting test assembly models.

Essential functions:

  • Management: Applies principles of management to create timelines and process flows to ensure publication schedules are met for all certifying board programs. Manages the coordination of schedules with Sr. Directors, Directors, Managers and Psychometric staff to ensure adequate resource allocation throughout the testing cycles. Oversees and contributes to the AOA requirements for item editing. Promotes and facilitates training and professional development for staff. Oversees assigned Specialists and/or Coordinators, including verifying and approving projects, making necessary updates and changes as needed, and evaluating performance. Maintains exemplary verbal and written communication with subject matter experts, AOA leadership, and CBS staff to maintain appropriate messaging in relation to test publishing, item banking, and test development cycles.
  • Administration: Fulfills all administrative needs of the assigned boards in relation to test publishing and item banking. Coordinates the services of the psychometrician involved with assigned boards. Assigned as the primary contact for vendor related processes, including test publishing schedules, review and approval of client practice documents, and test specification documents. Assists with training users of the item banking system, creating training documentation and facilitating training sessions.
  • Item Banking: Manages item banking for AOA board examinations (primary certification and OCC’s continuous osteopathic learning assessments). Assists the psychometric team with forms assembly. Provides reports of item inventories for each of the Board programs to identify areas of need for item development. Maintains and updates the table of specifications (exam blueprints) in the item bank and ensures complimentary versions on the board website. Maintains an administrative role for allocating access to the item bank. Responsible for policies and procedures related to item bank security. Researches and reports on innovative approaches to item development. Provides process for incorporating exhibits, images, videos and other additional components of item development. Executes imports and exports of items, data, and other auxiliary information relating to the Board exam programs.
  • Publications: Responsible for schedules and process flow for all certifying board examination publication schedules. Works directly with testing vendors to create and maintain schedules. Oversees all reviews of items and test forms pre-publication. Signs off on published test package/deliverables.
  • Documents: Maintains and reviews client practice documents to ensure vendor compliance with AOA guidelines for test administrations. Produces and regularly reviews policies and procedures for item banking, editing, test publishing, and security process.
  • In addition, the Director will assist with budgets relating to test publication, vendor contracts etc.

Education: Bachelor’s degree required; Master’s degree is preferred.

Experience: Minimum of 3 years of relevant experience in test development/item banking/test publication, ideally in association/ nonprofit environments. Previous experience in an environment relating to health care is a plus.

Special skills: Previous experience with item banking database modeling, editing, test publication, and data importing. Programming skills are advantageous. Experience with measurement principles/statistics is highly desirable

Communications: Exceptional cross-cultural interpersonal, oral and written communication skills required.

Travel: The ability to work and travel nationally on weekends may be required (estimate 25% effort). This position requires occasional work on weekends and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Certifying Board Services

Medical Editor

The Medical Editor is an integral member of the AOA’s Certifying Board Services (CBS) team. This position requires the ability to interact seamlessly with professionals on all levels within the association and the certification process; the ability to handle confidential material with the utmost discretion; and requires meticulous attention to detail.

The Medical Editor will support the development of medical board certification assessments by providing expertise in editing and proofreading of examination related material and test items for both initial and continuous medical certification programs.

Essential functions:

  • Edits, formats and proofreads medical/scientific assessment related content, including clarifying meaning, removing jargon, evaluating reading level and checking for bias.
  • Fact-checks content as needed.
  • Flags content for physician review when subject matter expertise is warranted.
  • Ensures that content complies with the American Osteopathic Association Certifying Board Certification (CBS) style guidelines.
  • Contributes to the design, maintenance and updates of the CBS content development style guidelines.
  • Schedules and manages subject matter expert reviews across all board certification programs.
  • Assists with stylistic training and medical content development initiatives.
  • Ensures editing and proofreading efforts are consistent with author’s intended targeted construct.
  • Ensures that editing/proofreading tasks are completed in a timely manner to meet publication and administration deadlines.
  • Manages work effort in concert with board certification director’s test development workflows.
  • Assists with research initiatives.

Education: Bachelor’s degree required; Master’s degree is preferred, particularly in education, language arts, instructional design or related field.

Experience: Minimum of 3 years experience in medical editing/writing/proofing in a medical/health care related field

Special skills: Exemplary spelling and grammar, recognition and comprehension of medical terminology; excellent oral, written and interpersonal communication skills; superb attention to detail; ability to multitask; ability to train and learn item banking software programming; MS Office Suite proficiency; ability to work independently and within a multi-faceted team of test development specialists and subject matter experts; and familiarity with utilization of resources, such as AMA Manual of Style and medical dictionaries.

Travel: The ability to work and travel nationally on weekends may be required (estimate 25% effort). This position requires occasional work on weekends and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Communications

Digital Content Specialist

The Digital Content Specialist plays a pivotal role in promoting a cohesive and consistent digital brand identity supporting the AOA’s mission and strategic objectives. Key skills include strategic content development, project management and SEO. The Specialist also provides education and guidance for internal content producers, ensuring adherence to best practices for digital engagement.

Essential functions:

  • Partners with internal and external stakeholders to develop content and online tools that engage and support osteopathic physicians and medical students.
  • Translates organizational goals and end user needs into content requirements.
  • Edits the work of others as needed; checks for factual accuracy, grammar, spelling, punctuation and style.
  • Implements on-page SEO including content, metadata and architecture optimization.
  • Evaluates existing content to identify opportunities, weaknesses and gaps.
  • Educates internal stakeholders on content strategy, including why it matters, governance processes and best practices.
  • Assists with development of sitemaps, keyword strategy and content taxonomies to support site search.
  • Assists with in-person and online usability testing and development of user personas based on research and testing.
  • Contributes toward creation of usability standards and best practices.
  • Uses analytics data and performance metrics to assess user behavior and increase levels of engagement.
  • Monitors digital trends and advancing technologies to identify opportunities for growth and expansion.

Education: Bachelor’s degree in communications, journalism, digital marketing, or related field of study.

Experience: Minimum of 1-3 years of experience in a digital content publishing environment.

Special skills: Position requires exceptional written and verbal communications skills; a strong understanding of SEO and how it shapes the content development process; a working knowledge of content management systems, basic HTML, Google Analytics and AP Style; the ability to manage multiple projects and work effectively with internal and external subject matter experts; advanced organizational skills and attention to detail; and the ability to communicate complex information in a clear and concise manner. Knowledge of video editing software tools and Photoshop a plus.

Travel: This position requires occasional work on weekend and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Research & Development

Public Health Program Coordinator

The Public Health Program Coordinator is a part-time, grant funded opportunity and will provide administrative support to the Department of Research and Development under the direction of the Director of Public Health. Coordinator performs a wide range of functions necessary to support the Director in carrying out assigned responsibilities.

Essential functions:

The following description of job responsibilities and standards is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities that may be assigned as needed.

  • Provides administrative support for AOA’s opioid educational program (CORE*REMS).
  • Possible local travel to coordinate programs and to collect data reported to the grant funders.
  • Coordinates the drafting and shipping of materials for educational programs.
  • Manages expense reports and securing reimbursement for facilitators.
  • Manages subcontract application and award process for host organizations.
  • Conducts analyses and creating reports for internal and external audiences.
  • Assists in arranging and preparing for Department’s Public Health meetings including CORE*REMS, Bureau of Scientific Affairs and Public Health, taskforces and Public Health CME program at AOA’s Annual Meeting (OMED).
  • Assists in agenda preparation; preparing and distributing meeting notices, setting and managing timeframes for submission and compilation of agendas and meeting materials, and maintaining attendance rosters.

Education: Bachelor’s degree

Experience: Minimum of three to five years of administrative experience or combination of experience and post-graduate education in Public Health or related field totaling three to five years.

Special skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Access). Must be a team player, have superior attention to detail and strong organizational skills with the ability to prioritize and multi-task multiple projects to completion and within deadlines. Ability to relate well with the public, community, volunteers and support groups of the organization. Excellent customer service and problem solving skills are required with the ability to prioritize questions/concerns from members strategically to maximize customer satisfaction.

Communications: Exceptional cross-cultural interpersonal, oral and written communication skills required.

Physical demands: This is primarily an office-based position. The ability to work and travel on weekends may be required (possibly up to 25% effort). Physical demands include the ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.

Apply Online


Physician Services Department

Director of Payment Advocacy, AOIA

The Director, Payment Advocacy, will serve at the conduit between the AOA, its members and private insurers. Reporting directly to the Senior Director, Physician Services, the Director will be responsible for managing and overseeing operational initiatives underway related to private insurers. The Director will be required to handle a large and diverse portfolio of work, which will involve simultaneously serving as an individual contributor, and a subject matter expert and resource for other teams and departments within the broader AOA/AOIA organization.

This position helps advance the mission of the AOA/AOIA and support the organizations’ member physicians by developing, assessing and enforcing policies, procedures and response processes that ensure all payment- and practice-related issues are addressed in an accurate, comprehensive and timely manner by the Physician Services Department. The Director will also develop and launch a strategic plan to ensure AOA members are acutely aware of and well informed on contemporary payment- or practice-related issues, which may include payment methodologies and delivery models; network contracting and participation; revenue cycle management; operating a private practice; patient engagement and population health; billing and collections; and coding and documentation.

Essential functions:

  • Works directly with payors to influence policy decisions, advantageous payment reforms, and expanded coverage and access to physicians’ services; and helps ensure an optimal outcome for AOA members and DOs by directly advocating or directing advocacy efforts of subordinates as issues, disputes or opportunities arise.
  • Develops, maintains and continuously strengthens relationships with public and private payors, hospitals/health systems, medical groups and practices, and allied organizations or associations; and manages the design and implementation of strategic outreach initiatives to educate public and private insurers on the distinctive philosophy and practice of osteopathic medicine as well as the unique challenges faced by DOs in the payment and practice management realms.
  • Participates in the development of CME and non-CME programming for AOA/AOIA member physicians and their practices on a wide array of payment- and practice-related issues (e.g., coverage, reimbursement, payment reform, insurance industry operations, practice operations, medical coding, office billing, audits, utilization reviews).
  • Works collaboratively with internal teams and departments (e.g., Communications, Public Policy, Legal, Business Development) by providing subject matter expertise and insight-driven recommendations on AOA/AOIA issues from the Payor Relations or Practice Management arenas.
  • Helps craft, develop and refine the AOA’s positions on legislative, regulatory and private sector payment and practice management initiatives; and serves as liaison to outside stakeholders on a wide array of contemporary issues in health care financing policy and care delivery.
  • Regularly monitors industry trends and anticipate implications of changes on DOs and their practices; and translates and/or directs the translation of complex information into meaningful guidance, strategic advice and training materials for AOA members and other affiliated parties.
  • Supports AOA policy development and refinement activities by directly providing and/or working collaboratively with direct reports to provide payment- and practice-related information, materials and reports to the Bureau of Socioeconomic Affairs and the Bureau of Federal Health Policy.
  • As needed, attends or presents at meetings and events with AOA/AOIA members and other stakeholders; and reports out on meeting activities, outcomes and findings to the AOA’s Senior Leadership Team and AOA or AOIA Board members.
  • Handles and maintains highly confidential, proprietary and/or sensitive information.

Education: Bachelor’s degree and advanced degree required.

Experience: Minimum of five years of post-graduate experience in a health insurance company, medical practice hospital/health system or healthcare-related organization. Previous experience with professional and/or membership associations representing physicians.

Special skills: Strong subject matter expertise in health policy, payor relations, practice management and/or the business of medicine. In-depth understanding of the evolving payment landscape for physicians and the core methodologies employed under fee-for-service and value-based arrangements. Knowledge or awareness of topics closely related to those within Physician Services’ portfolio (e.g., board certification, CME and MOC requirements, legislative and regulatory issues of importance to medical students and practicing physicians). Demonstrated competence for assessing, addressing and proactively managing projects, issues and initiatives in a fast-paced environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision.

Communications: Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: Domestic travel may be required (up to 25%).

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.

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