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Work at the AOA

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Our mission? Supporting 137,000 amazing doctors and medical students. Come lend a hand.

If you're a talented individual interested in working with caring physicians within a growing member association, the AOA may be the place for you. 

Select a position below to submit an online application or send your resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org.

Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.


Certifying Board Services

Director, Board Administration and Bureau of Osteopathic Specialists

The Director, Board Administration and Bureau of Osteopathic Specialists (BOS) is a key contributor and integral member of the AOA’s Certifying Board Services (CBS) leadership team.

The Certification Director, BOS, leads and advocates to accomplish the CBS strategic work plan, and ensures effective communications, systems and processes are in place to support, organize and lead the efforts of the physician consultant work group and the administration activities of the BOS. This position demands excellence in analytic and critical thinking skills, high range tact, diplomacy and discretion in communications, and strong project management skills.

The role requires an executive skill set capable of driving an innovative approach to policy analysis, problem solving, facilitated decision support, and implementation of strategic work plans and BOS directives. The role also requires exceptional communication and presentation skills, and the ability to execute key initiatives across a range of stakeholders. Strong analytic, integrative and assessment skills are essential to ensure accuracy in independent conclusions based on by-laws, policy, legislative resolutions, and information provided by candidates, diplomates, and board members.

The Certification Director, BOS, is responsible for providing leadership to assist in guiding strategic direction and professional management services for all certifying boards and the BOS. This position oversees and directs CBS staff in this regard, and may frequently handle sensitive information and situations. The individual must assure scrupulous attention to detail.

The ideal candidate will work within a complex, matrixed environment with a variety of evolving and overlapping systems. The Certification Director, BOS, must be proficient in assimilating conclusions and interacting meaningfully with the Vice President of CBS, the leadership team and CBS staff members, and physician consultants on each board as well as the physician leadership of the BOS. This individual will partner with appropriate internal and external resources to advance the scope of osteopathic certification and pursue opportunities to strengthen the AOA brand with new and existing partners. Overall, this role requires a highly collaborative approach to leadership and depth of administrative skillset to deal with high stakes facilitation in a rapidly changing environment.

As a manager, the Certification Director, BOS, supports and facilitates all activities and functions of the Board Administration sector of Certifying Board Services, including physician consultant workgroup task management. In collaboration with the Vice President of CBS, BOS leadership, and AOA leadership team, the director is responsible for creating, defining and implementing strategies and methods to advance the unified vision for achieving high quality osteopathic board certification products in a competitive environment. This position also collaborates with AOA leadership and volunteers to advance completion of strategic goals and objectives using best practices in project management; contributes to the development and strategic distribution of marketing materials for initial resident capture, and applicant and diplomate support for board certification and Osteopathic Continuous Certification processes; and collaborates with physician consultants to monitor and report aggregate and board-level compliance with strategic initiatives.

Using executive planning and communication tactics, the Certification Director, BOS, consistently facilitates productive relationships with certifying board members and leadership; BOS; physician consultants, and AOA staff; potential certification candidates and diplomates pursuing continuous certification; AOA membership; and external vendor contacts.

In collaboration with the BOS and AOA leadership teams, this position organizes and coordinates scheduling and agenda management for board symposia meetings; collaborates with the Vice President of CBS to coordinate material preparation for physician consultant and BOS meetings; develops agendas and coordinates material preparation and distribution for bureau meetings in cooperation with the appropriate bureau officers; conducts and documents thorough investigation and analyses of source materials and vets through proper leadership communications in preparation for bureau or committee actions; distinguishes leadership versus workgroup requirements; manages timeframes and staffing resources to ensure on-time submission and compilation of agenda books, obtains committee reports from the officers, drafts and distributes materials; ensures timely coordination of travel and lodging arrangements for bureau members; and coordinates with AOA meeting planning staff for meeting needs.

The Certification Director, BOS, fulfills all administrative leadership needs of the physician consultant group as well as BOS and its subcommittees; collaborates with CBS staff to prepare necessary reports for BOS; keeps the VP of Certifying Boards, AOA and BOS leadership apprised of developing issues and matters impacting physician practice, and/or change and departmental operations as appropriate; and oversees creating, defining and implementing strategies to ensure that BOS legislative, regulatory and appellate activities are executed with accuracy and precision.

This position also manages the coordination of materials associated with the certification and Osteopathic Continuous Certification processes, including integration of scheduling for symposia meetings with examination development and oversight; facilitates and leads change initiatives as approved by BOS and CBS leadership groups; develops and oversees certifying board budgets in consultation with board leadership; and assists the bureau in tracking and managing board appointments and member tenure.

For examinations and assessments, this position works with the Vice President, Associate Vice President, and consultative psychometricians on the development of innovations for physician-centered, defensible certification, assessment and tracking tools; collaborates with physician consultants and AOA and BOS leadership teams to implement and monitor action plans for strategic activities of the certifying boards; collaborates with the Director, Psychometrics and Assessment, to track and report the status of examination development and adherence to standards to appropriate oversight bodies within the bureau; works with the Vice President and Associate Vice President as well as consultative psychometricians on the analysis, development and presentation of aggregate and board level exam performance data; and integrates and monitors action plans for strategic activities of BOS and its subcommittees.

In addition, the Certification Director, BOS, creates BOS communication and promotional materials as needed in consultation with the bureau members and AOA leadership team; works with web designer to manage and optimize web-based communications and reference material; assists the board/bureau officers in writing articles for osteopathic newsletters regarding the certification process and BOS activities; supports BOS workgroups as assigned to generate material for manuscript submissions; works with web designer to manage and optimize web-based communications and reference material; and assists the board/bureau officers in writing articles for osteopathic newsletters regarding the certification process and cert board activities.

Education: Bachelor’s degree required; Master’s degree is strongly preferred.

Experience: Minimum 5 to 10 years of progressive leadership experience in high stakes examination, association management or similar. Strategic alignment experience strongly preferred.

Licensure or Certification: CAE or PMP preferred.

Special skills: LEAN or other performance improvement capabilities focused on leading customer engagement and metrics-driven improvement initiatives, computer experience with Microsoft Office suite and with adapting to proprietary software systems desired.

Communications: Exceptional cross-cultural leadership, interpersonal, oral and written communication skills required.

Travel: The ability to work and travel nationally on weekends and possibly on short notice is required (estimate 25% effort). This position requires occasional work on weekends and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Business Development Department / Physician Services Department / Legal

Temp Coordinator, Special Projects, AOIA

The Coordinator, Special Projects, is responsible for providing a wide range of project, programmatic and administrative support functions for the Business Development and Physician Services teams within the AOIA and AOA Legal. Reporting directly to the Vice President of Business Development, the Coordinator will handle a variety of different tasks, many of which will vary on a day-to-day basis. This position will serve as a key point-of-contact for inter- and extra-departmental activities, relying on one’s own judgment to effectively advance AOA/AOIA goals and strategic initiatives.

The Coordinator, Special Projects, assists the Vice President of Business Development and the AOIA’s leadership team in tracking and managing priorities to increase team efficiency, streamline operations and accelerate progress towards meeting strategic goals; performs independent research, collects data, analyzes findings and presents recommendations to AOIA leadership; responds to requests for information; and develops summaries and briefings for use by the Business Development and Physician Services teams.

This posiiton also is responsible for assisting senior AOIA staff with project development, management, deployment and monitoring activities; leading special projects as assigned; assisting with all aspects of AOA/AOIA training and educational sessions, divisional/departmental meetings and other activities; scheduling; coordinating logistics; providing technical support; and working closely with other AOA teams to ensure all internal and external events are successfully executed.

In addition, the Coordinator assists AOA Legal as needed; drafts routine correspondence, meeting minutes, and management reports; prepares multi-media presentations and materials utilizing a variety of software applications; provides administrative support services for the Vice President of Business Development as needed; and handles and maintains highly confidential, proprietary and/or sensitive information.

Education: Bachelor’s degree in a relevant field.

Experience: Minimum of one year of experience in a professional environment. Previous experience with professional and/or membership associations, and an interest in health care policy, practice management and/or the business of medicine is preferred.

Special skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks.

Communications: Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: Domestic travel may be required (up to 10%). The Coordinator may occasionally work prolonged or irregular hours, including evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Physician Services Department

Analyst, Physician Services, AOIA

The Analyst, Physician Services, is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. This position will handle a variety of different tasks, many of which will vary on a day-to-day basis.

The Analyst serves as a key point-of-contact for inter- and extra-departmental activities, relying on his/her judgment to effectively advance departmental goals and strategic initiatives. This position will be responsible for continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.

This position provides administrative, project management, strategic planning and other needed support for the Physician Services Department; supports and participates in the development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA; completes intake documentation for member issues and requests; and serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters.

The Analyst maintains tracking logs and records to ensure all issues are addressed in a timely, accurate and comprehensive manner; provides summaries and reports on open and closed issues to Physician Services leadership team as requested; assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities; and handles scheduling, coordinates logistics, provides technical support and works closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed.

This position also performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g. MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information, and develops summaries and briefings for use by the Payor Relations and Practice Management teams; develops and/or advises on the development of communications materials (e.g. issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters; partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues; and handles and maintains highly confidential, proprietary and/or sensitive information.

As needed, the Analyst will attend meetings and events with members and other stakeholders; and report out on meeting activities, outcomes and findings to Physician Services’ leadership team.

Education: Bachelor’s degree in a relevant field (e.g. public policy, healthcare administration, communications, business). Advanced degree in a relevant field preferred (e.g. MHA, MPP, MPA, MPH, MBA).

Experience: Minimum of one year of post-graduate experience in a health insurance company, medical practice or hospital/health system. Previous experience with professional and/or membership associations preferred.

Special skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications. Strong interest in health policy, payor relations, practice management and/or the business of medicine. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks. Work is performed in a fast paced, dynamic environment. The Analyst is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.

Communications: Aptitude for disseminating and explaining complex information in a clear, concise and accurate manner in all forms of written and oral communication. Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: Domestic travel may be required (up to 15%). The Analyst may occasionally work prolonged or irregular hours, including evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Certifying Board Services

Certification Specialist

Under the direction of the Certification Manager, the Certification Specialist assists in providing certifying services to the Certifying Board Services (CBS) department. This position requires the ability to interact tactfully with professionals on all levels within the association and with the board members, the ability to handle confidential material, deal with sensitive situations, and possess a high degree of attention to detail.

The successful candidate will need the ability to understand a complex system of inter-related activities, to draw independent conclusions based on information provided by candidates/board members, to interact meaningfully with the Certification Manager based on those assessments, and to demonstrate a willingness to support the CBS team.

The Certification Specialist deals with the administrative and clerical duties of the position as needed to support the Vice President, Associate Vice President, and Certification Manager’s overall management of CBS, such as setting up meetings, making travel/lodging arrangements, entering and managing candidate and certification program data, maintaining scrupulous computer and paper files, answering questions as needed, routing telephone calls to proper individuals, preparing examination materials, coordinating item review and examination construction meetings, and disseminating information to staff, members, client boards and certification/recertification candidates as appropriate.

This position assists in the arrangements for meetings of the various boards and other meetings as needed, including preparing the agenda, preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format, compiling and distributing minutes, ensuring that travel and lodging requests are received and addressed in a timely manner, and taking minutes in meetings.

The Certification Specialist also assists in responding to and generating correspondence according to AOA standards to the board members, certification candidates, and those seeking recertification, including using computer-generated standard letters and custom correspondence/emails, and timing and scheduling of routine correspondence. Often these letters serve as candidate notification letters, therefore, a high degree of attention to detail is required.

Additionally, this position keeps the Certification Manager apprised of developing issues and matters that need to be addressed; maintains candidate databases for certification and recertification for client boards as required; maintains a high degree of accuracy and confidentiality in regard to all aspects of the certification process; coordinates with the item bank staff to maintain the item bank for client boards as required; and assists in writing and updating Standard Operating Procedures and maintaining a current statement of all procedures performed for client boards, including all database, correspondence, financial and routine activities and the documentation of policies relating to those activities. The purpose of these compilations of activities and policies is to ensure consistent procedures and performance in relation to all certification activities performed for client boards.

Education: Bachelor’s degree is required.

Experience: Two to four years of administration experience.

Special skills: Expertise with essential computer software, i.e. Word, Excel, PowerPoint, Outlook and Access. This position requires the ability to interact tactfully with professionals on all levels within the association, ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. Experience with managing expenses and vendors/suppliers/printers is preferred.

Travel: This position requires the ability to work out of the office locally (up to 5%). Extended workday hours may be necessary around major meetings and other high-volume work periods.

Physical demands: Ability to remain in a stationary position, the ability to move supplies and equipment up to 25 pounds and the ability to operate office equipment.

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