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Work at the AOA

Join us!

Our mission? Supporting 137,000 amazing doctors and medical students. Come lend a hand.

If you're a talented individual interested in working with caring physicians within a growing member association, the AOA may be the place for you. 

Select a position below to submit an online application or send your resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org.

Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.

Physician Services Department

Director of Payment Advocacy, AOIA

The Director, Payment Advocacy, will serve at the conduit between the AOA, its members and private insurers. Reporting directly to the Senior Director, Physician Services, the Director will be responsible for managing and overseeing operational initiatives underway related to private insurers. The Director will be required to handle a large and diverse portfolio of work, which will involve simultaneously serving as an individual contributor, and a subject matter expert and resource for other teams and departments within the broader AOA/AOIA organization.

This position helps advance the mission of the AOA/AOIA and support the organizations’ member physicians by developing, assessing and enforcing policies, procedures and response processes that ensure all payment- and practice-related issues are addressed in an accurate, comprehensive and timely manner by the Physician Services Department. The Director will also develop and launch a strategic plan to ensure AOA members are acutely aware of and well informed on contemporary payment- or practice-related issues, which may include payment methodologies and delivery models; network contracting and participation; revenue cycle management; operating a private practice; patient engagement and population health; billing and collections; and coding and documentation.

Essential functions:

  • Works directly with payors to influence policy decisions, advantageous payment reforms, and expanded coverage and access to physicians’ services; and helps ensure an optimal outcome for AOA members and DOs by directly advocating or directing advocacy efforts of subordinates as issues, disputes or opportunities arise.
  • Develops, maintains and continuously strengthens relationships with public and private payors, hospitals/health systems, medical groups and practices, and allied organizations or associations; and manages the design and implementation of strategic outreach initiatives to educate public and private insurers on the distinctive philosophy and practice of osteopathic medicine as well as the unique challenges faced by DOs in the payment and practice management realms.
  • Participates in the development of CME and non-CME programming for AOA/AOIA member physicians and their practices on a wide array of payment- and practice-related issues (e.g., coverage, reimbursement, payment reform, insurance industry operations, practice operations, medical coding, office billing, audits, utilization reviews).
  • Works collaboratively with internal teams and departments (e.g., Communications, Public Policy, Legal, Business Development) by providing subject matter expertise and insight-driven recommendations on AOA/AOIA issues from the Payor Relations or Practice Management arenas.
  • Helps craft, develop and refine the AOA’s positions on legislative, regulatory and private sector payment and practice management initiatives; and serves as liaison to outside stakeholders on a wide array of contemporary issues in health care financing policy and care delivery.
  • Regularly monitors industry trends and anticipate implications of changes on DOs and their practices; and translates and/or directs the translation of complex information into meaningful guidance, strategic advice and training materials for AOA members and other affiliated parties.
  • Supports AOA policy development and refinement activities by directly providing and/or working collaboratively with direct reports to provide payment- and practice-related information, materials and reports to the Bureau of Socioeconomic Affairs and the Bureau of Federal Health Policy.
  • As needed, attends or presents at meetings and events with AOA/AOIA members and other stakeholders; and reports out on meeting activities, outcomes and findings to the AOA’s Senior Leadership Team and AOA or AOIA Board members.
  • Handles and maintains highly confidential, proprietary and/or sensitive information.

Education: Bachelor’s degree and advanced degree required.

Experience: Minimum of five years of post-graduate experience in a health insurance company, medical practice hospital/health system or healthcare-related organization. Previous experience with professional and/or membership associations representing physicians.

Special skills: Strong subject matter expertise in health policy, payor relations, practice management and/or the business of medicine. In-depth understanding of the evolving payment landscape for physicians and the core methodologies employed under fee-for-service and value-based arrangements. Knowledge or awareness of topics closely related to those within Physician Services’ portfolio (e.g., board certification, CME and MOC requirements, legislative and regulatory issues of importance to medical students and practicing physicians). Demonstrated competence for assessing, addressing and proactively managing projects, issues and initiatives in a fast-paced environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision.

Communications: Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: Domestic travel may be required (up to 25%).

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.

International Affairs

Program Manager, International Affairs

The Program Manager provides program support to AOA managed affiliated and associated organizations within the International Affairs Department.

The majority (estimated 75%) of the manager’s time will be dedicated to supporting DOCARE International. However, the Program Manager will also provide support for the activities of the Bureau of International Osteopathic Medicine (BIOM) and the Osteopathic International Alliance (OIA) in addition to other work of the International Affairs team.

This position requires strong time management and project management skills as well as the ability to quickly learn and master new information, databases, and content management systems (e.g. myCLinicalExchange, Salesforce, iMIS, WordPress, Formstack, etc.).

The Program Manager is required to communicate with key physician leaders, including AOA staff; BIOM members; the Board of Directors for OIA and for DOCARE International; osteopathic colleges of medicine; physician leaders; students; and with outside partners and vendors.

Essential functions:

  • As program officer to DOCARE International (DOCARE), provides leadership for the organization in collaboration with the organization’s board on matters of governance, mission, vision and strategy. Works with DOCARE leadership to help maintain and protect the financial stability and resources of the organization. Oversees all organizational activities and operations to facilitate accomplishment of the organization’s goals. Serves as the primary liaison of DOCARE to outside organizations as appropriate. Maintains positive public relations and manages social media and membership communications. Works with DOCARE leadership to ensure that the organization’s activities and programs further the mission of the organization as established by the organizations’ governing entity.
  • Provides subject matter expertise for DOCARE International in association management areas, such as financial management, membership, record keeping and organization management. Liaises with DOCARE leadership and provides updates as needed. Maintains membership records and support all administrative functions pertaining to membership recruitment and retention. Assists DOCARE in identifying and nurturing new partnerships. Communicates the needs and concerns of DOCARE to Associate Vice President in order to ensure concerns are being considered when developing or enhancing programs and policies or establishing partnerships.
  • Coordinates activities pertaining to events/programs, including ensuring DOCARE board meetings and annual membership meetings occur on time, within budget and meet goals; managing administration of clinic rotations from application through post-rotation survey; overseeing administration of short-term outreach trips from posting to follow-up surveys; and managing hotel contracts, meeting arrangements and issues in collaboration with staff in the Meetings and Travel department. The Program Manager also develops and manages promotional materials/social media to targeted populations, and prepares all meeting minutes.
  • Supports DOCARE’s fundraising and strategic plan. Researches grant-funding opportunities that align with DOCARE’s strategic vision. Drafts grant proposals, as appropriate, in collaboration with DOCARE leadership to determine specific activities and metrics to be identified in the proposal. Develops reporting format to track progress against indicators and uses this information to prepare reports as required by grant funding partner. Keeps DOCARE leadership and board updated on projects and funding opportunities.
  • Provides administrative and organizational support, including ensuring legal documents are filed with respective governing entities (i.e. yearly tax return and charitable organization status); drafting and proposing annual budget; monitoring and reporting to leadership regarding financial health; meeting financial goals; and implementing strategic and/or yearly business plan to include all organizational activities. The Program Manager also creates and maintains necessary manuals (i.e. board, policy, processing); prepares and presents appropriate reports at each board meeting; prepares annual report; ensures all correspondence and projects with requested deadlines are handled prior to due dates; and coordinates timing/scheduling of general follow-up letters, memos, and emails.
  • Provides support to BIOM and OIA as directed by the Associate Vice President of the department.
  • Processes all invoices for payment (inclusive of DOCARE, BIOM, OIA and International Affairs).
  • Assists in preparing responses to general international affairs inquiries.
  • Edits, drafts, and generates documents and communications according to AOA specifications.

Education: Master’s degree in relevant area, preferably in public health or international affairs.

Experience: Minimum seven years of relevant experience in nonprofit, international or healthcare setting. Experience in association management a plus.

Special skills: Project management, database management and exceptional time management and customer service skills are required. Expertise in office management, membership, financial, publishing and database management software.

Communications: Exceptional cross-cultural interpersonal and written communication skills required. Strong writing skills essential. Fluency in more than one language desirable. Experience developing and maintaining websites and social media platforms.

Travel: The ability to work and travel nationally, internationally and on weekends is required (10%). This position requires occasional work on weekends and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.

Certifying Board Services

Director of Certification, Board of Surgery

The Director of Certification is an integral member of the AOA’s Certifying Board Services (CBS) team. This position requires the ability to interact seamlessly with professionals on all levels within the association and the certification process; the ability to handle confidential material with the utmost discretion; the ability to handle highly sensitive situations; and scrupulous attention to detail.

The ideal candidate will work within a complex system of inter-related activities and demonstrate critical thinking skills that will allow the candidate to draw independent conclusions based on information provided by candidates, diplomates and board members. The candidate will also be prepared to interact meaningfully with the Vice President and Associate Vice President for CBS and the physician leadership. This person will partner with appropriate internal and external resources to advance the scope of osteopathic certification and pursue opportunities to strengthen the AOA brand with new and existing partners. Overall, this role requires a highly collaborative approach to leadership.

Essential functions:

  • Management: Applies principles of knowledge management that maximize technology to deliver exams, provide data/trends, design new exams and market various certifications. Manages the coordination of materials associated with the examination process including development and distribution of examination schedules; and coordination of examiner scheduling. Works closely with other Directors and Certification Managers to craft best practices related to marketing, metrics, budgets, revenue projections and forecasting processes. Oversees assigned staff Specialists and/or Coordinators, verifying and approving projects, making necessary updates and changes as needed, and evaluating performance. Exhibits attributes of leadership.
  • Meetings and Meeting Planning: Develops the agenda and coordinates the preparation of minutes and appropriate materials for board/bureau meetings in cooperation with the appropriate board/bureau officers, including preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, obtaining committee reports from the officers, drafting and distributing minutes, and coordinating the travel and lodging arrangements for board/bureau members. Works with AOA meeting planning staff for hotel contracts, space planning, refreshments, lunch, etc. for meetings and test administrations.
  • Administration: Fulfills all administrative needs of the assigned boards and collaborates with CBS staff to prepare necessary reports. Coordinates the services of the psychometrician involved with assigned boards. Supports members of sub-committees associated with the boards, including development of minutes, reports and letters. Conducts outreach to special populations, e.g., osteopathic/allopathic residency programs and the FREIDA entities.
  • Examinations: Works with the Associate Vice President and the assigned psychometrician on the development of new exams launched by the boards. Coordinates board examinations (primary certification and OCC’s continuous osteopathic learning assessments). Prepares data for the board/bureau officers regarding credentialing for certification and recertification of candidates. Coordinates the writing of new exam questions. Works closely with the examination committee and ensures examiners’ participation. Supports the item bank team in the maintenance of the item bank of examination questions for assigned board exams. Submits appropriate CME hours to the AOA for those participating in exam-related CME activities.
  • Publications: Creates communication and promotional materials as needed in consultation with the board/bureau members. Works with web designer to ensure that the website is updated in a timely fashion. Assists the board/bureau officers in writing articles for osteopathic newsletters regarding the certification process.
  • Documents: Maintains board/bureau documents, i.e., bylaws, minutes, policy and procedures, and examination applications. Assists in the review and updating of documents in conjunction with board/bureau members.

In addition, the Director will develop budgets, report financial information for respective board leadership, and keep the Associate Vice President apprised of developing issues and matters that need to be addressed.

Education: Bachelor’s degree required; Master’s degree is preferred.

Experience: Minimum 5-10 years of relevant experience in high stakes examination association/ nonprofit management process.

Special skills: Computer experience with Microsoft Office, and familiarity with member service software desired. Assist in driving technology innovation to assist physicians in the application and continuous certification process and keep physicians engaged with the AOA. Drive metrics.

Communications: Exceptional cross-cultural interpersonal, oral and written communication skills required. Will interact with Certifying Boards’ Members Leadership; AOA staff; and potential certification candidates and diplomates pursuing continuous certification as well as contact with outside vendors.

Travel: The ability to work and travel nationally on weekends is required (estimate 25% effort). This position requires occasional work on weekends and evenings.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.

Certifying Board Services


As a member of the Certifying Board Services (CBS) department, the Psychometrician will work closely with the 18 certifying boards and 9 conjoint examination committees in all aspects of examination development. In addition, the Psychometrician is responsible for all psychometric activities associated with the certifying boards’ exams and for the oversight and management of psychometric contractors.

Essential functions:

  • Participates in the design, development and maintenance of assessments.
  • Conducts item and test analyses, equating, standard setting, score reporting, reliability and validity studies, technical reports, and other psychometric activities to support the certifying boards.
  • Works with AOA Consulting Psychometricians to oversee and develop practice analyses, scoring, score reporting and technical reporting.
  • Serves as a liaison to the Bureau of Osteopathic Specialists (BOS) and the Standards Review Committee (SRC).
  • Directs and manages the work of psychometric contractors to ensure adherence to SRC and industry standard test development processes.
  • Facilitates meetings with subject matter experts/examination committees.
  • Communicates psychometric results and findings to members of the certifying boards.
  • Collaborates with subject matter experts to improve current assessments.
  • Provides support for an assessment management system and institutional database.
  • Oversees test development for assigned boards.

Education: Doctoral degree (Ph.D., ED.D or Psy.D) in educational measurement, psychological measurement, evaluation, assessment or a related field with an emphasis on psychometrics.

Experience: At least 5 years of experience in psychometrics or measurement for high stakes testing required. Experience in the development of examinations for certification in the health care field is preferred. Management of psychometric staff and contractors is preferred.

Special skills: The Psychometrician must be highly proficient with computer programs and applications including MS Office, HRIS and database management is preferred. Knowledge and demonstrated use of and statistical software (e.g., SPSS, SAS, R, Winsteps). Expert knowledge and track record of success with qualitative and quantitative research design, assessment standards, methodology, data validation and analysis, and reporting is required. This position requires the ability to interact tactfully and in a sensitive manner with professionals on all levels within and outside the AOA. Key competencies also include a solid understanding of complex data structures, statistical theory, methodology, and application; the ability to manage, manipulate and summarize small and large quantities of data; and a history of thoroughly documenting methodologies and appropriately cataloging data, files, supporting documentation, and results. The Psychometrician also must be a self-starter, organized, versatile, capable of performing work independently with minimal direction; have excellent problem solving skills and ability to prioritize simultaneous, competing client activities; take personal responsibility for service and quality of work delivered; have excellent communication skills in both written and spoken English and strong interpersonal skills with the ability to work effectively in the team leader and member roles; be trained at the advanced level on Rasch analysis test equating and survey data analysis; demonstrate expertise in additional advanced statistical procedures and psychometric methods; have a strong understanding of analytical statistics and its application; and be detail oriented with strong time and project management skills.

Communications: Proven ability to prioritize, negotiate and persuade using compelling arguments to gain the commitment and support of others. Proven leadership that inspires and engages subject matter experts and employees with a focus on results. Excellent verbal and written communication skills. Demonstrates the ability to simplify complex information and craft messages for a wide range of audiences.

Travel: This position may require remote work while traveling. This work may include weekday and weekend travel. Extended workday hours may be necessary around major meetings and other high-volume work periods. Opportunities for remote work will be considered.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Manuscript Editor for the JAOA

The Manuscript Editor for The Journal of the American Osteopathic Association (JAOA) substantively edits, fact checks and prepares assigned research and non-research manuscripts for the JAOA and its supplements. The editor substantively edits manuscripts for logic and organization, as well as for American Medical Association (AMA) style, grammar, clarity and consistency. This editor also proofreads edited manuscripts and page proofs; corresponds with authors by phone and email as necessary; meets deadlines for individual manuscripts and for journal issues; and promotes JAOA content via JAOA and AOA social media channels.

Essential functions:

  • Edits scholarly medical manuscripts electronically for logic, organization, AMA style, grammar, clarity, consistency, and meaning. Adjusts level of edit to ensure clarity and/or to meet deadlines. Fact checks references, quotations, and other statements, as appropriate and as time permits.
  • Communicates confidently but flexibly with authors through manuscript queries, via email, and occasionally by telephone to resolve problems and clarify meaning.
  • Prepares articles for publication in print and electronic formats. Communicates directly with design/composition vendor to ensure appropriate layout and timely return of page proofs.
  • Proofreads edited manuscripts. Checks proofs returned by authors, corrects articles accordingly.
  • Attends and contributes to meetings, both in-house and off-site. Contributes to ongoing conversations on improving the JAOA’s print and online presence.
  • Manages and enhances the social media presence of the JAOA via JAOA and AOA social media channels. Reports on the success of those efforts and proposes new strategies, as appropriate.

Education: Bachelor’s degree required; Coursework in science strongly preferred

Experience: Minimum 2-5 years of experience in editing medical research articles in a deadline-oriented environment required. Thorough knowledge of AMA Manual of Style required. Familiarity with basic medical terminology and research methods required. Familiarity with Word-based editing system desirable.

Communications: Exceptional interpersonal, oral and written communication skills required.

Schedule: The Manuscript Editor may occasionally work on evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.


Digital Strategy Manager

The Digital Strategy Manager plays a pivotal role in promoting a cohesive and consistent digital brand identity supporting the AOA’s mission and strategic objectives. The position partners with internal and external stakeholders to develop digital content, applications and tools that engage and support osteopathic physicians, medical students and members of the public. Key skills include strategic content development, project management, content auditing and SEO. The Manager also provides education and guidance for internal content producers, ensuring adherence to best practices for digital engagement.

Essential functions:

  • Serves as a key member of a cross-functional team focused on content strategy, design and user experience across the AOA’s digital platforms.
  • Supervises full-time Webeditor.
  • Collaborates with subject matter experts to translate organizational goals and end user needs into content requirements.
  • Implements on-page SEO including content, metadata and architecture optimization.
  • Evaluates existing content to identify opportunities, weaknesses and gaps.
  • Educates internal stakeholders on content strategy, including why it matters, governance processes and best practices.
  • Develops sitemaps, keyword strategy and content taxonomies to support searchability.
  • Helps establish hierarchies for site navigation on Osteopathic.org and affiliated sites.
  • Assists with in-person and online usability testing and development of user personas based on research and testing.
  • Contributes toward creation of usability standards and best practices.
  • Uses analytics data and performance metrics to assess user behavior and increase levels of engagement.
  • Monitors digital trends and advancing technologies to identify opportunities for growth and expansion.

Education: Bachelor’s degree in communications, English, journalism, digital marketing, or related field of study.

Experience: Minimum of 3-5 years of experience in a digital content publishing environment.

Special skills: Position requires exceptional written and verbal communications skills; a strong understanding of SEO and how it shapes the content development process; a working knowledge of WordPress, basic HTML and Google Analytics; the ability to manage multiple projects and work effectively with internal and external subject matter experts; advanced organizational skills and attention to detail; the ability to communicate complex information in a clear and concise manner.

Travel: Domestic travel may be required (up to 5%). The Manager may occasionally work prolonged or irregular hours, including evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.

Physician Services Department

Revenue Cycle Analyst, AOIA

The Revenue Cycle Analyst is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. This position will handle a variety of different tasks, many of which will vary on a day-to-day basis.

The Analyst serves as a key point-of-contact for inter- and extra-departmental activities, relying on his/her judgment to effectively advance departmental goals and strategic initiatives. This position will be responsible for continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.

This position provides administrative, project management, strategic planning and other needed support for the Physician Services Department; supports and participates in the development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA; completes intake documentation for member issues and requests; and serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters.

The Analyst maintains tracking logs and records to ensure all issues are addressed in a timely, accurate and comprehensive manner; provides summaries and reports on open and closed issues to Physician Services leadership team as requested; assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities; and handles scheduling, coordinates logistics, provides technical support and works closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed.

This position also performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g. MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information, and develops summaries and briefings for use by the Payor Relations and Practice Management teams; develops and/or advises on the development of communications materials (e.g. issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters; partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues; and handles and maintains highly confidential, proprietary and/or sensitive information.

As needed, the Analyst will attend meetings and events with members and other stakeholders; and report out on meeting activities, outcomes and findings to Physician Services’ leadership team.

Education: Bachelor’s degree in a relevant field (e.g. public policy, healthcare administration, communications, business). Advanced degree in a relevant field preferred (e.g. MHA, MPP, MPA, MPH, MBA).

Experience: Minimum of one year of post-graduate experience in a health insurance company, medical practice or hospital/health system. Previous experience with professional and/or membership associations preferred.

Special skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications. Strong interest in health policy, payor relations, practice management and/or the business of medicine. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks. Work is performed in a fast paced, dynamic environment. The Analyst is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.

Communications: Aptitude for disseminating and explaining complex information in a clear, concise and accurate manner in all forms of written and oral communication. Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: Domestic travel may be required (up to 15%). The Analyst may occasionally work prolonged or irregular hours, including evenings and weekends.

Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.

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