If you're a talented individual interested in working with caring physicians within a growing member association, the AOA may be the place for you.
Select a position below to submit an online application or send your resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email email@example.com.
Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.
The Analyst, Physician Services, is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. This position will handle a variety of different tasks, many of which will vary on a day-to-day basis.
The Analyst serves as a key point-of-contact for inter- and extra-departmental activities, relying on his/her judgment to effectively advance departmental goals and strategic initiatives. This position will be responsible for continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.
This position provides administrative, project management, strategic planning and other needed support for the Physician Services Department; supports and participates in the development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA; completes intake documentation for member issues and requests; and serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters.
The Analyst maintains tracking logs and records to ensure all issues are addressed in a timely, accurate and comprehensive manner; provides summaries and reports on open and closed issues to Physician Services leadership team as requested; assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities; and handles scheduling, coordinates logistics, provides technical support and works closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed.
This position also performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g. MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information, and develops summaries and briefings for use by the Payor Relations and Practice Management teams; develops and/or advises on the development of communications materials (e.g. issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters; partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues; and handles and maintains highly confidential, proprietary and/or sensitive information.
As needed, the Analyst will attend meetings and events with members and other stakeholders; and report out on meeting activities, outcomes and findings to Physician Services’ leadership team.
Education: Bachelor’s degree in a relevant field (e.g. public policy, healthcare administration, communications, business). Advanced degree in a relevant field preferred (e.g. MHA, MPP, MPA, MPH, MBA).
Experience: Minimum of one year of post-graduate experience in a health insurance company, medical practice or hospital/health system. Previous experience with professional and/or membership associations preferred.
Special skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications. Strong interest in health policy, payor relations, practice management and/or the business of medicine. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks. Work is performed in a fast paced, dynamic environment. The Analyst is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.
Communications: Aptitude for disseminating and explaining complex information in a clear, concise and accurate manner in all forms of written and oral communication. Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.
Travel: Domestic travel may be required (up to 15%). The Analyst may occasionally work prolonged or irregular hours, including evenings and weekends.
Physical demands: Work is generally sedentary in nature, but requires occasional standing, walking, lifting and moving objects (up to 25 pounds). Requires manual dexterity to use office equipment.
Under the direction of the Certification Manager, the Certification Specialist assists in providing certifying services to the Certifying Board Services (CBS) department. This position requires the ability to interact tactfully with professionals on all levels within the association and with the board members, the ability to handle confidential material, deal with sensitive situations, and possess a high degree of attention to detail.
The successful candidate will need the ability to understand a complex system of inter-related activities, to draw independent conclusions based on information provided by candidates/board members, to interact meaningfully with the Certification Manager based on those assessments, and to demonstrate a willingness to support the CBS team.
The Certification Specialist deals with the administrative and clerical duties of the position as needed to support the Vice President, Associate Vice President, and Certification Manager’s overall management of CBS, such as setting up meetings, making travel/lodging arrangements, entering and managing candidate and certification program data, maintaining scrupulous computer and paper files, answering questions as needed, routing telephone calls to proper individuals, preparing examination materials, coordinating item review and examination construction meetings, and disseminating information to staff, members, client boards and certification/recertification candidates as appropriate.
This position assists in the arrangements for meetings of the various boards and other meetings as needed, including preparing the agenda, preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format, compiling and distributing minutes, ensuring that travel and lodging requests are received and addressed in a timely manner, and taking minutes in meetings.
The Certification Specialist also assists in responding to and generating correspondence according to AOA standards to the board members, certification candidates, and those seeking recertification, including using computer-generated standard letters and custom correspondence/emails, and timing and scheduling of routine correspondence. Often these letters serve as candidate notification letters, therefore, a high degree of attention to detail is required.
Additionally, this position keeps the Certification Manager apprised of developing issues and matters that need to be addressed; maintains candidate databases for certification and recertification for client boards as required; maintains a high degree of accuracy and confidentiality in regard to all aspects of the certification process; coordinates with the item bank staff to maintain the item bank for client boards as required; and assists in writing and updating Standard Operating Procedures and maintaining a current statement of all procedures performed for client boards, including all database, correspondence, financial and routine activities and the documentation of policies relating to those activities. The purpose of these compilations of activities and policies is to ensure consistent procedures and performance in relation to all certification activities performed for client boards.
Education: Bachelor’s degree is required.
Experience: Two to four years of administration experience.
Special skills: Expertise with essential computer software, i.e. Word, Excel, PowerPoint, Outlook and Access. This position requires the ability to interact tactfully with professionals on all levels within the association, ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. Experience with managing expenses and vendors/suppliers/printers is preferred.
Travel: This position requires the ability to work out of the office locally (up to 5%). Extended workday hours may be necessary around major meetings and other high-volume work periods.
Physical demands: Ability to remain in a stationary position, the ability to move supplies and equipment up to 25 pounds and the ability to operate office equipment.
The American Osteopathic Foundation (AOF) seeks a Director who will work closely with Foundation staff and Board Members on all aspects of strategy development as well as oversee all phases and disciplines of the grant-making program. In this position, the Director of Programs, Scholarships and Awards may be called upon to deliver under pressure and consistently produce high-quality work; build effective peer relationships throughout the industry; work with other departments to proactively anticipate potential issues and propose solutions; offer assistance and provide service to team members; present ideas for improvement; and be able to create a project plan to execute accordingly.
The Director participates in the design, implementation, refinement and adaptation of grant-making strategies; stays abreast of issues, trends, exemplary programs and best practices in the field; assists in the design of new initiatives; evaluates proposals and applications; conducts background research and due diligence; prepares summaries and grant recommendations for Board consideration; responds to successful and unsuccessful proposals; identifies prospective grant recipients and works with prospective grantees to develop proposals that advance grant-making strategies; recommends and tracks desired outcomes; and designs performance metrics to be used in assessing both individual grantee performance and the impact of the Foundation’s grant-making.
This position also monitors grantee performance by reviewing and summarizing grantee reports; maintains positive relationships with grantees, following up with grantees as needed to obtain necessary information, provide technical assistance, and engage in problem-solving; manages a caseload of active grants, reviews periodic reports and maintains accurate records; works with grantees to ensure compliance with grant agreements and successful program completion and/or implementation; and communicates with specialty groups, state organizations, COMs, other nonprofit agencies, public and private funders and the general public about the Foundation’s grant-making priorities, guidelines, and application/proposal review process.
Additionally, the Director is responsible for organizing meetings of prospective grantees, grantees, program advisors, recipients, and/or others in related fields; writing extensively for internal purposes; working with the Communications team to develop content for the Foundation’s website, annual report, Human Touch Newsletter and other communication vehicles as needed; and overseeing social media platforms as they relate to programs, awards, grants, etc. The Director also serves as lead staff for two Board Committees: 1) Programs and 2) Scholarship and Awards, which entails managing all committee meeting prep and follow-up communications (including meeting agenda, documents and minutes); represents AOF at conferences and other public events, including as speaker or panel participant; and attends all AOF Board meetings and annual Honors gala.
Education: Undergraduate degree required; graduate degree or experience comparable to a graduate degree preferred.
Experience: A minimum of five years prior philanthropic grant making, or program oversight experience required. Knowledge of osteopathic medicine, program management, grant distributions, or association philanthropy, strongly preferred. A willingness to function in other content areas will also be required, as the Foundation’s programmatic interests may shift from time to time. Ability to assess nonprofit leadership, operational, and financial capacity and perform other due diligence required. Experience in organizational development, strategic planning, capacity building, and/or financial management; expertise in the field of inclusive economic growth; and experience in the creative sector, including arts, culture, or related fields.
Special skills: Expertise in MS Office (Word, Excel, Outlook, PowerPoint) required; familiarity with grants management systems desired. Comfort with a high degree of autonomy in a small office environment required. Self-confident, collegial, and diplomatic, with an appreciation of the role of a grant-making institution.
Communications: Excellent interpersonal skills, a collaborative approach, and a willingness to work as part of a cohesive team required; possession of sound judgment, tact, humility, and discretion required in order to work effectively with a wide range of internal and external stakeholders, including Board Members, other funders, thought leaders, grant applicants, grantees, program beneficiaries, the media, and the general public. Excellent analytical ability and outstanding written and verbal communication skills required, including the ability to summarize complex issues clearly and concisely and to develop and convey cogent recommendations; occasional public speaking required. Ability to manage complex processes and track multiple projects and activities to successful conclusion required. Able to make effective connections among research, policy and practice and to work productively with government, community-based organizations, and academic institutions, and working knowledge of relevant government policies and programs.
The Communications Specialist will provide executive-level administrative support to the Chief Communications Officer (CCO) and support the Communications Department in planning and execution of marketing, media/content and executive visibility strategies.
For the CCO, the specialist will schedule meetings; book travel; manage meeting/call logistics; record minutes; and manage expenses. The specialist also will support the Executive Administration Department on Board and Senior Leadership Team activities, including planning and executing internal and external meetings, and events.
For the Department of Communications, the specialist will schedule team meetings; manage expenses; manage supply and promotional materials inventory; participate in project planning and execution with the marketing, media/content and publications teams; manage suppliers/vendors; serve as point of contact for other departments; and oversee department compliance with AOA policies and procedures.
The specialist must demonstrate strong executive administration and communication skills, and have experience working with senior executives and board members in a complex, fast-paced environment. The position requires the ability to multi-task and balance competing priorities, while maintain strong working relationships across the organization. The ideal candidate will possess strong writing skills and be proficient producing and designing documents in Microsoft Word, PowerPoint and Excel.
Education: Bachelor’s degree in communications or marketing preferred.
Experience: Four or more years in marketing, communications and/or executive administration.
Special skills: Proficiency with Microsoft Office, specifically Outlook, Word, PowerPoint and Excel. Fluency in social media is preferred (LinkedIn, Twitter, Facebook, Instagram and YouTube). This position requires the ability to interact tactfully with professionals on all levels within the association, ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. The ability to plan ahead, take the initiative, work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment is required. Experience with managing expenses and vendors/suppliers/printers is preferred.
Communications: Excellent verbal and written communication skills, and ability to effectively represent the CCO and the Communications department with internal and external stakeholders.
Travel: This position requires the ability to work out of the office locally (up to 10%) and out of state (up to 5%). This work will include weekday and weekend travel. Extended workday hours may be necessary around major meetings and other high-volume work periods.
Physical demands: The ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.
The Development Director coordinates all annual giving appeals, leadership and major gift programs, special projects and programs to secure yearly gifts from donors (individuals, institutional and corporate) that support the ongoing development needs of the Foundation. In addition, this position oversees the coordination and execution of the Foundation’s annual gala (location moves each year); enrolls new donors annually; boosts fund support and assists in creating a pipeline for special gifts fundraising; and supports two Board committees (Development and Events) as well as co-manages the Foundation’s marketing plan.
This position is vital to the success of AOF and the person must bring, in addition to professional knowledge, a personality to work with numerous individuals (board members, staff, clients, donors, vendors, etc.). AOF is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.
The Development Director conceptualizes, plans, directs, monitors, coordinates, and implements the annual giving program, including direct mail, leadership giving, major gifts, corporate giving and special events; develops solicitation materials for both direct mail and electronic appeals; and coordinates special events, including choosing the venue, development of theme, invitation design, décor, and logistics as well as handling all event fundraising. The Development Director works with controller to determine budget for the development program and to monitor giving on a continual (weekly to monthly) basis.
Additionally, this position creates and implements donor stewardship program; ensures acknowledgements are sent timely with relevant messaging; works closely with the CEO to coordinate logistics and communications for meetings of the AOF Board of Directors; works with venues and hotels to facilitate plans for board meetings and events; and prepares meeting announcements, agenda and minutes for the Development and Events committees.
Education: Bachelor’s degree
Experience: At least eight years of professional experience in the development field. Must be highly goal-oriented, organized, entrepreneurial and knowledgeable about fully functioning development programs, including galas, annual giving techniques, electronic giving, leadership societies and direct mail campaigns. Association giving is a plus.
Special skills: Experience working with Microsoft Office Programs in a windows environment required. Experience with iMIS, Raisers Edge a plus.
Communications: Must have the ability to work independently as well as a member of a close-knit team. Excellent written, oral and interpersonal skills required. Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.
Travel: This is primarily an office-based position. Travel is required, approximately four-five meetings per year, includes weekend travel.