Crucial Conversations for Mastering Dialogue (Healthcare)

March 30, 2023

What Is A Crucial Conversation? A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

The course is based on thousands of hours of research and the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide. Crucial Conversations® for Mastering Dialogue Healthcare gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved patient safety and staff morale. Experience humorous and engaging videos, illuminating instruction, and, most importantly, hands-on skill building to address the challenges unique to healthcare. From beginning to end, the course is designed to help your organization improve its ability to care for patients and support its staff.