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Crucial Conversations for Mastering Dialogue (Healthcare)

March 30, 2023

What Is A Crucial Conversation? A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

The course is based on thousands of hours of research and the New York Times bestseller and business classic that has revolutionized interpersonal success for millions of people worldwide. Crucial Conversations® for Mastering Dialogue Healthcare gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved patient safety and staff morale. Experience humorous and engaging videos, illuminating instruction, and, most importantly, hands-on skill building to address the challenges unique to healthcare. From beginning to end, the course is designed to help your organization improve its ability to care for patients and support its staff.

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Activity Sponsor

Osteopathic Founders Foundation

Activity Time

March 30, 2023 at 7:00 AM CST

Anticipated Credits

8 AOA Category 1-A

Additional Details

The Osteopathic Founders Foundation is accredited by the American Osteopathic Association to provide osteopathic continuing medical education for physicians. The Osteopathic Founders Foundation designates this live program for a maximum of eight and one quarter (8.25) AOA Category 1-A credit and will report CME credits for all osteopathic physicians who complete the online evaluation and attestation following the program. Credit claimed should be commensurate with the extent of the physician’s participation in this activity. This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Oklahoma State Medical Association (OSMA) through the joint providership of Saint Francis Health System and the Osteopathic Founders Foundation. Saint Francis Health System is accredited by the Oklahoma State Medical Association to sponsor continuing medical education for physicians. Saint Francis designates this live virtual activity for a maximum of eight and one quarter (8.25) AMA PRA category 1 credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.