Difficult Patients, Regulators and Lawyers: How to Keep %#@^ from Hitting the Fan

Contact

Cindy Penkala, CMM, FACMPE

About the CME Search

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CME Search

Difficult Patients, Regulators and Lawyers: How to Keep %#@^ from Hitting the Fan

On-Demand

Sometimes, %#@^ hits the fan. As hard as we try to screen patients well, no one’s processes are perfect. Mismanaged expectations can create post-procedure headaches, and even when you set expectations properly, other issues, sometimes psychiatric, may blossom into full view on post-treatment visit number one. We’ll discuss how to prevent conflict before it starts and how to manage it when it occurs. We’ll walk through “war stories” and how we solved them. We’ll address lawsuits, board complaints and doctors who went to prison.

Activity Sponsor

American Osteopathic Association

Anticipated Credits

1 AOA Category 2-A

Activity Website

https://elearning.osteopathic.org/

Specialties

General

Fees

$60 AOA member | $85 non-member

Additional Details

Speaker: Jeff Segal, MD