American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

If you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org. Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.

Communications
Editorial Assistant, JAOA

Under general direction of the director of the Journal of the American Osteopathic Association (JAOA), the editorial assistant maintains the online manuscript-tracking system and iMIS records of authors, peer reviewers and general contacts; corresponds with the AOA’s editor in chief, the Journal's associate editors, peer reviewers, and authors via telephone, email, fax, and regular mail to shepherd manuscripts through the peer review process; ensures legally required documentation (eg, permissions to reprint) are obtained for all accepted manuscripts; generates manuscript processing and continuing medical education credit reports as needed through the online tracking system; oversees the JAOA Northup Award process; and handles other duties as assigned.

The editorial assistant manages the manuscript submission and tracking process through ScholarOne to ensure efficient and effective processes for authors, peer reviewers, and oversight editors; acts as the primary contact for manuscript submission and tracking; ensures that all submitted manuscripts meet basic submission requirements; follows up with authors, peer reviewers, oversight editor, and editor in chief as needed to ensure that manuscripts are acted upon in a timely manner; and collects and confirms that all legal documentation (copyright release forms, financial disclosures, reprint permissions) are obtained and valid. The editorial assistant also collaborates with authors, peer reviewers, oversight editors, and editor in chief to communicate JAOA requirements, answer questions, notify of problems, urge actions, etc.; runs reports as needed on oversight editor turnaround time, active peer reviewers, etc., to evaluate performance; and suggests improvements and refinements to the peer review process and manuscript-tracking system based on the comments and suggestions of the AOA editor in chief, the JAOA’s associate editors, peer reviewers, JAOA staff, and relevant oversight bodies.

Additional responsibilities include generating reports for continuing medical education (CME) earned by JAOA peer reviewers and authors; reporting to the AOA Division of CME the number of CME credits earned by peer reviewers, authors, and guest editors; spot-checking the CME credits awarded by the manuscript-tracking system with the assistance of staff from the Division of CME; managing posting of JAOA CME quizzes to minerva.osteopathic.org; managing the selection and awarding of the JAOA’s annual George W. Northup, DO, Medical Writing Award; preparing agendas and meeting minutes for monthly conference calls with the JAOA's editor in chief, associate editors, and staff; initiating and implementing quality-control measures in all areas related to the editorial assistant’s responsibilities; maintaining osteopathic.org/JAOAsubmit and assisting with maintenance of JAOA.org; editing minor articles and appendices at the discretion of the JAOA’s managing editor; and other duties as assigned.

Education: Bachelor’s degree in communications, journalism, English literature or composition preferred.

Experience: Two or more years of general office experience, including word processing, database maintenance, and internet research in a deadline-oriented environment. Solid skills with Microsoft Office programs—especially Microsoft Word, Access, and Excel. Experience or an interest in publishing preferred. Knowledge of HTML preferred.

Special skills: High proficiency with computer programs and applications including MS Office, Adobe Acrobat, iMIS, publishing software, database management. Fluency in social media is strongly preferred (LinkedIn, Twitter, Instagram, Facebook). Excellent verbal and written communication skills that demonstrate the ability to simplify complex information; experience in crafting messages for a wide range of audiences will be helpful (experience with AP style preferred). This position requires the ability to interact tactfully with professionals on all levels within the association, and the ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. The ability to work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment is required. 
 
Physical environment: This position requires the ability to work out of the office locally (up to 15%). This position requires extended weekday and weekend hours around deadlines, meetings and other high-volume work periods. The role requires being able to remain in a stationary position, the ability to move supplies and equipment up to 25 pounds and the ability to operate office equipment.

Please follow this link to complete the online application process: http://bit.ly/2qDmJ6x

 

Client and Member Services

Coordinator, Customer Resources Center

This position will serve as the coordinator/service representative in the Customer Resources Center (CRC) at the AOA. The CRC Coordinator is responsible for delivering service excellence to physicians and members of the osteopathic family in the areas of policy and processes for continuing medical education credits, membership policies, dues payments processing, and troubleshooting issues. Critical to the success of this role is the ability to make recommendations for process improvement and enhancements that better serve AOA’s customers. Must demonstrate strong attention to detail, teamwork, integrity, initiative, adaptability and a willingness to gain new knowledge.

The CRC Coordinator will deliver exceptional customer service by identifying issues and resolving problems for those who contact the CRC via phone, email, fax or referral regarding continuing medical education requirements and credits, Internet access, membership and dues payments, and other issues that arise; learn new functionality of systems and processes as they are introduced; maintain membership data by accurately updating records in the member database; handle financial transactions, make adjustments, balance bank batches, and make calls to collect on outstanding invoices; track member interaction via iMIS database; handle receipt, coding, and processing of CME credits; make recommendations to improve processes and offer enhanced service opportunities; problem-solve membership and continuing education credit issues; troubleshoot Internet and website issues from customers; work as part of the department team and willingly participate in department-wide activities; adhere to service performance standards established in procedures manual; ensure data quality of information entered into the system for customers; demonstrate effective time management in executing daily responsibilities; effectively communicate issues that arise in execution of work; and handle special projects assigned by immediate supervisor.

Education: Bachelor's degree preferred.

Experience: Three to five years experience in a customer service, call center or higher level administrative position, preferably in a health care or association setting.

Special skills: Extraordinary customer service skills and ability to establish and maintain relationships with AOA constituents and staff; excellent oral communication skills and experience communicating with physicians in writing and by phone; ability to react quickly, calmly, and with sound judgment to customer requests and complaints; ability to learn and effectively work with computerized systems and computers; strong listening and business writing skills; well-versed in Microsoft Office; strong problem solving skills; and ability to triage calls when necessary.

Physical environment: 50% sitting, 50% walking. Minimal lifting, less than 20 lbs. Vision: computer, phone. Normal office environment.

Mental environment: High pressure; goal oriented; fast-paced.  Able to handle multiple responsibilities simultaneously

Please follow this link to complete the online application process: http://bit.ly/2q4lDEr

Communications

Marketing Communications Manager

Collaborates with Department of Communications colleagues, and team members from other AOA departments to develop strategies to market AOA programs, services and benefits to target audiences. Executes integrated, multi-channel campaigns to promote AOA membership, board certification and events to key audiences; and to market osteopathic medicine/physicians to consumers. Tracks and evaluates effectiveness and return on investment of marketing campaigns. Works with assigned AOA departments to determine marketing needs based on business goals. Develops tactical marketing plans using objectives, strategies, tactics and measures. Utilizes project management skills to successfully execute projects on time and on/under budget. Measures and reports impact of marketing efforts to drive engagement, improvements. Coordinates with Department of Communication colleagues to complete all elements of plan/project – copywriting, photography, multi-media design, digital/social content – and maximize impact across all channels. Helps write and edit copy for all marketing materials/channels. Ensures compliance with brand standards in all marketing communication channels. Obtains necessary approvals. Stays current on industry (marketing, social, email marketing, association, health care) trends and uses information to make improvement and/or editorial recommendations. Shares best practices. Other duties may include management of AOA Morning Brief advertising and content; marketing and support for Annual Meeting, OMED conference, and other AOA events; annual Osteopathic Medicine Professional (OMP) Report; AOA Annual Report; National Osteopathic Medicine Week communications; and management of communications interns.

Education: BA in marketing, communications or related field.

Experience: Five to eight years' progressive marketing experience. Association and/or health care experience preferred.

Special skills: Experience with CRM and email marketing tools. Proficiency in Microsoft Office; HTML/WordPress proficiency a plus. Experience developing/implementing marketing plans and integrated campaigns. Excellent project management skills, ability to multitask and prioritize, and attention to detail. Strong problem-solving skills. Strong verbal and written communication skills; knowledge of AP style. Team-oriented with strong relationship-building skills. Budget management skills.

Physical environment: 50-75% sitting, 25% walking. Minimal lifting, less than 20 lbs. Vision: computer, phone. Normal office environment.

Mental environment: Ability to multitask and prioritize workload. Effective interpersonal/negotiating skills. Strong problem-solving skills. 

Please follow this link to complete the online application process: http://bit.ly/2m5u5OL

Certifying Board Services
Psychometrician

As a member of the Certifying Board Services department, the Psychometrician will work closely with the 18 certifying boards and 9 conjoint examination committees in all aspects of examination development. In addition, the Psychometrician is responsible for all psychometric activities associated with the certifying boards’ exams and for the oversight and management of psychometric contractors.

This individual will participate in the design, development and maintenance of assessments; conduct item and test analyses, equating, standard setting, score reporting, reliability and validity studies, and other psychometric activities to support the certifying boards; facilitate psychometric meetings with subject matter experts; communicate psychometric results and findings to members of the certifying boards; collaborate with subject matter experts to improve current assessments; provide support for an assessment management system and institutional database; direct and manage the work of psychometric contractors to meet deadlines; and handle other responsibilities as assigned.

This role requires a solid understanding of complex data structures, statistical theory, methodology, and application; the ability to manage, manipulate, and summarize small and large quantities of data; a history of thoroughly documenting methodologies and appropriately cataloging data, files, supporting documentation, and results; a self-starter who is organized, versatile, capable of performing work independently with minimal direction; excellent problem solving skills and ability to prioritize simultaneous, competing client activities; the ability to take personal responsibility for service and quality of work delivered; excellent communication skills in both written and spoken English; strong interpersonal skills with the ability to work effectively in teams; training at the advanced level on Rasch analysis test equating, and survey data analysis; expertise in additional advanced statistical procedures and psychometric methods; knowledge and demonstrated use of multivariate statistics and statistical software (e.g., SPSS, SAS, R); strong understanding of analytical statistics and its application; and strong time and project management skills, along with attention to detail.

Education: PhD in educational measurement, psychological measurement, evaluation, assessment, or a related field with an emphasis on psychometrics.

Experience: At least five years of experience in psychometrics or measurement for high-stakes testing required; experience in the development of examinations for the health care field preferred. Management of psychometric staff and/or contractors preferred.

Physical demands: Sitting, 50%; standing/walking, 50%. Lifting: Moderate, less than 20 lbs. Vision: Computer, phone.

Mental demands: High-pressure; goal-oriented; fast-paced.  Able to handle multiple responsibilities simultaneously.

Environment: Normal office environment.

Please follow this link to complete the online application process: http://bit.ly/2hYo9sA