American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

If you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org. Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.

Affiliate Affairs

Vice President

The American Osteopathic Association (AOA) is seeking a proven and innovative leader to provide strategic direction and professional management for its Affiliates, Bureaus and Councils. This role serves as the advocate in the achievement of affiliate growth, management, education and viability. Included is the oversight of a fee-for-service association management program for contracted affiliate organizations. As a key leader within the AOA, the Vice President, Affiliate Affairs, will contribute to the advancement of policy directives and strategic plans.

The successful candidate will demonstrate a best practices approach to achieve growth, viability and independence in partnership with the Affiliate organizations. We seek a person with a passion for and a proven track record in member-focused organizations. This person must demonstrate success in building engagement with organizations and cross-functional teams. A master’s degree, CAE certification, and 10 years of experience in health association leadership is required.

The American Osteopathic Association serves as the professional home for nearly 130,000 osteopathic physicians and medical students. A distinct branch of medical practice, osteopathic medicine is based on a philosophy that all systems of the human body are interrelated, each working with the other to heal in times of illness. The AOA offers its employees a wide range of benefits, including medical, dental and vision insurance coverage, as well as a 401(k) with company match program. Please visit us at www.osteopathic.org to learn more about the AOA. For confidential consideration, please forward a cover letter and background to recruiter@osteopathic.org.

Please follow this link to apply online: http://bit.ly/2q8pIrm

Client and Member Services

Coordinator, Customer Resources Center

This position will serve as the coordinator/service representative in the Customer Resources Center (CRC) at the AOA. The CRC Coordinator is responsible for delivering service excellence to physicians and members of the osteopathic family in the areas of policy and processes for continuing medical education credits, membership policies, dues payments processing, and troubleshooting issues. Critical to the success of this role is the ability to make recommendations for process improvement and enhancements that better serve AOA’s customers. Must demonstrate strong attention to detail, teamwork, integrity, initiative, adaptability and a willingness to gain new knowledge.

The CRC Coordinator will deliver exceptional customer service by identifying issues and resolving problems for those who contact the CRC via phone, email, fax or referral regarding continuing medical education requirements and credits, Internet access, membership and dues payments, and other issues that arise; learn new functionality of systems and processes as they are introduced; maintain membership data by accurately updating records in the member database; handle financial transactions, make adjustments, balance bank batches, and make calls to collect on outstanding invoices; track member interaction via iMIS database; handle receipt, coding, and processing of CME credits; make recommendations to improve processes and offer enhanced service opportunities; problem-solve membership and continuing education credit issues; troubleshoot Internet and website issues from customers; work as part of the department team and willingly participate in department-wide activities; adhere to service performance standards established in procedures manual; ensure data quality of information entered into the system for customers; demonstrate effective time management in executing daily responsibilities; effectively communicate issues that arise in execution of work; and handle special projects assigned by immediate supervisor.

Education: Bachelor's degree preferred.

Experience: Three to five years experience in a customer service, call center or higher level administrative position, preferably in a health care or association setting.

Special skills: Extraordinary customer service skills and ability to establish and maintain relationships with AOA constituents and staff; excellent oral communication skills and experience communicating with physicians in writing and by phone; ability to react quickly, calmly, and with sound judgment to customer requests and complaints; ability to learn and effectively work with computerized systems and computers; strong listening and business writing skills; well-versed in Microsoft Office; strong problem solving skills; and ability to triage calls when necessary.

Physical environment: 50% sitting, 50% walking. Minimal lifting, less than 20 lbs. Vision: computer, phone. Normal office environment.

Mental environment: High pressure; goal oriented; fast-paced.  Able to handle multiple responsibilities simultaneously

Please follow this link to complete the online application process: http://bit.ly/2q4lDEr

Information Technology

Client Support Engineer

This position provides high level advice and service to end-users on software and hardware related problems. Installation and configuration of workstations, user software and equipment. Provide support for complex, multi-protocol audio-video conferencing and meetings (occasionally after working hours or weekends), and day-to-day operations monitoring and maintaining applications, servers, workstations and printers in the AOA network.

Responsible for installation, configuration and maintenance of workstations, printers, and other devices connected to the network; supports audio video equipment for and during meetings and conferences, and providing setup, training and troubleshooting; ensures continued desktop connectivity to the AOA network; manages user access to network, including creation, maintenance and deletion of network logins, user and group mailboxes, and user, group and departmental directories, includes the development of access methods (scripts, programs, etc.) to manage such accesses; assists the IT System Engineers, as needed, with maintaining security of data stored on AOA network machines, includes data back-up operations, user access controls to confidential data, monitoring of network traffic; serves as high level support for problems that affect clients’ ability to access or utilize network resources, PC hardware/software, conference room A/V systems; determines appropriate third party support resources for externally supported systems; provides follow-up and ensures timely resolution to client issues; effectively and proactively communicates status and information to IT team members and clients to provide the highest possible level of customer service; and setup and maintain the desktop VOIP telephones, voicemail and fax for all AOA staff.

Education: Minimum of bachelor's degree in information systems or computer science, or equivalent work experience.

Experience: Five years professional experience in an end use support role. Understanding of network administration, user administration, voice and video conference systems, and conference room technology.

Licensure: Microsoft certification a plus.

Special skills: Dell, Apple and HP desktops; Dell, Apple and Lenovo notebooks; Polycom and Desktop audio/video conferencing; complex conference room A/V equipment; Avaya and Cisco switches and routers; Android, iPhone and iPad mobile devices; active directory; Windows operating systems; Microsoft Office Products; Microsoft Exchange; systems and network monitoring and diagnostic tools; Help Desk and Asset Management tools; Apple Macintosh experience a plus; demonstrated experience on the above hardware and software systems; teaching others on effective use of technology; troubleshooting and solving complex operating errors; conducting effective tests and inspections of products, services, or processes to evaluate quality or performance; positive attitude with strong interpersonal skills; strong written and oral communication skills; ability to research solutions using a variety of technology resources (Internet, knowledge bases, blogs, wikis); actively looking for ways to help others effectively utilize technology resources; very strong service oriented culture; and flexible to travel for meeting and event support.

Physical environment: 50% sitting, 50% walking. Minimal lifting, less than 75 lbs. Vision: computer, phone. Normal office environment.

Mental environment: High pressure; goal oriented; fast-paced.  Able to handle multiple responsibilities simultaneously

Please follow this link to complete the online application process: http://bit.ly/2p7ltf6 

Communications

Marketing Communications Manager

Collaborates with Department of Communications colleagues, and team members from other AOA departments to develop strategies to market AOA programs, services and benefits to target audiences. Executes integrated, multi-channel campaigns to promote AOA membership, board certification and events to key audiences; and to market osteopathic medicine/physicians to consumers. Tracks and evaluates effectiveness and return on investment of marketing campaigns. Works with assigned AOA departments to determine marketing needs based on business goals. Develops tactical marketing plans using objectives, strategies, tactics and measures. Utilizes project management skills to successfully execute projects on time and on/under budget. Measures and reports impact of marketing efforts to drive engagement, improvements. Coordinates with Department of Communication colleagues to complete all elements of plan/project – copywriting, photography, multi-media design, digital/social content – and maximize impact across all channels. Helps write and edit copy for all marketing materials/channels. Ensures compliance with brand standards in all marketing communication channels. Obtains necessary approvals. Stays current on industry (marketing, social, email marketing, association, health care) trends and uses information to make improvement and/or editorial recommendations. Shares best practices. Other duties may include management of AOA Morning Brief advertising and content; marketing and support for Annual Meeting, OMED conference, and other AOA events; annual Osteopathic Medicine Professional (OMP) Report; AOA Annual Report; National Osteopathic Medicine Week communications; and management of communications interns.

Education: BA in marketing, communications or related field.

Experience: Five to eight years' progressive marketing experience. Association and/or health care experience preferred.

Special skills: Experience with CRM and email marketing tools. Proficiency in Microsoft Office; HTML/WordPress proficiency a plus. Experience developing/implementing marketing plans and integrated campaigns. Excellent project management skills, ability to multitask and prioritize, and attention to detail. Strong problem-solving skills. Strong verbal and written communication skills; knowledge of AP style. Team-oriented with strong relationship-building skills. Budget management skills.

Physical environment: 50-75% sitting, 25% walking. Minimal lifting, less than 20 lbs. Vision: computer, phone. Normal office environment.

Mental environment: Ability to multitask and prioritize workload. Effective interpersonal/negotiating skills. Strong problem-solving skills. 

Please follow this link to complete the online application process: http://bit.ly/2m5u5OL

Certifying Board Services
Psychometrician

As a member of the Certifying Board Services department, the Psychometrician will work closely with the 18 certifying boards and 9 conjoint examination committees in all aspects of examination development. In addition, the Psychometrician is responsible for all psychometric activities associated with the certifying boards’ exams and for the oversight and management of psychometric contractors.

This individual will participate in the design, development and maintenance of assessments; conduct item and test analyses, equating, standard setting, score reporting, reliability and validity studies, and other psychometric activities to support the certifying boards; facilitate psychometric meetings with subject matter experts; communicate psychometric results and findings to members of the certifying boards; collaborate with subject matter experts to improve current assessments; provide support for an assessment management system and institutional database; direct and manage the work of psychometric contractors to meet deadlines; and handle other responsibilities as assigned.

This role requires a solid understanding of complex data structures, statistical theory, methodology, and application; the ability to manage, manipulate, and summarize small and large quantities of data; a history of thoroughly documenting methodologies and appropriately cataloging data, files, supporting documentation, and results; a self-starter who is organized, versatile, capable of performing work independently with minimal direction; excellent problem solving skills and ability to prioritize simultaneous, competing client activities; the ability to take personal responsibility for service and quality of work delivered; excellent communication skills in both written and spoken English; strong interpersonal skills with the ability to work effectively in teams; training at the advanced level on Rasch analysis test equating, and survey data analysis; expertise in additional advanced statistical procedures and psychometric methods; knowledge and demonstrated use of multivariate statistics and statistical software (e.g., SPSS, SAS, R); strong understanding of analytical statistics and its application; and strong time and project management skills, along with attention to detail.

Education: PhD in educational measurement, psychological measurement, evaluation, assessment, or a related field with an emphasis on psychometrics.

Experience: At least five years of experience in psychometrics or measurement for high-stakes testing required; experience in the development of examinations for the health care field preferred. Management of psychometric staff and/or contractors preferred.

Physical demands: Sitting, 50%; standing/walking, 50%. Lifting: Moderate, less than 20 lbs. Vision: Computer, phone.

Mental demands: High-pressure; goal-oriented; fast-paced.  Able to handle multiple responsibilities simultaneously.

Environment: Normal office environment.

Please follow this link to complete the online application process: http://bit.ly/2hYo9sA