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Virtual DO Day FAQ

Make your voice heard

Answers to your questions about Virtual DO Day

Get details on what to expect and how to prepare for Virtual DO Day 2021.

This year’s DO Day, taking place virtually March 7-8, 2021, will not only engage members of the osteopathic community with lawmakers, but also provide professional development and advocacy training that will help you take your career to the next level. Get all of the answers to your questions below.

All conference sessions are listed in Eastern Standard Time.


Registration

How do I register for DO Day?

Registration is now open. Everyone must register to access the DO Day platform. There is no single-day registration available.

Cancellations/Refunds: a full refund will be refunded if the cancellation request is received by Feb. 5. After Feb. 5, a refund less a $75 processing fee will be refunded. All categories at a $35 fee will not receive the refund after Feb. 5.

What are the registration fees?

Registration fees are below:

  • AOA Member: $149
  • Non-Member DO: $499
  • Non-Member Other: $499
  • Resident/Postdoctoral Trainee: $35
  • Student: $35
What are registration fees for speakers?

Speakers receive complimentary registration using code “SPEAKER.”

Do Speakers have equal access to the conference platform?

The Speaker and moderator access are the same as attendees and will have all the same access and links as attendees. Speakers and Moderators will access their presentations the same as an attendee. There is not a unique access link, waiting room, or anything different for speakers. Speakers/moderators are encouraged to enter their sessions 5-10 minutes before the scheduled start time.

What does my registration include?

Registration includes access to two days of CME programming and Congressional meetings with over 5 hours of programming available during the conference and seven days post-conference. The registration fee permits you to attest up to 8.5 AMA-PRA and AOA Category 1-A credits.

Where do registration fees go once they are paid?

Registration fees are used to offset various costs associated with the event, including the online educational platform, Congressional meeting scheduling service, and various advocacy training tools.

Why is there a registration cap per state?

Based on feedback received from participants in recent SOMA and physician leadership flyins, there is a strong consensus that Congressional meetings are more productive when meeting group size is limited. Building relationships with members of Congress and staff is critical to help advance health policy, and smaller meetings help foster better relationships with lawmakers. Registration for each state will be based on the size of the state’s Congressional delegation and state osteopathic association.

I can’t register because my state cap has been reached. How can I help?

Don’t worry, the AOA has you covered. All DO Day material, presentations and CME sessions will be recorded and made available after the event. In addition, we encourage you to join the Osteopathic Advocacy Network (OAN). Joining the OAN is free, and is the best way to ensure your voice is heard on Capitol Hill.

With the OAN, we’ll continue to provide you with action alerts on legislation that could affect your patients or your practice. We’ll also provide you with more ways to get involved – such as attending town hall meetings hosted by your member of Congress or attending one-onone meetings locally with your representative or their staff. We also host monthly Public Policy Roundtables where you will meet with AOA Public Policy staff to discuss legislative updates.

In addition, if your state has reached its cap, you can join a waitlist to be notified of any cancellations on first come, first served basis.

Another option is to register for the conference only to view all CME content. This registration will not include access to the congressional meetings.

Can I attend only one day?

Participation in Congressional meetings is not required. Anyone unable to participate in Congressional meetings on Monday, March 8 can still attend the advocacy and policy conference on Sunday, March 7. However, attendance on Sunday, March 7 is required for anyone participating in Congressional meetings on March 8.


Conference experience

What is the general schedule for the conference?

Virtual DO Day 2021 will take place on Sunday, March 7 and Monday, March 8. Mandatory advocacy training, health policy briefings and CME sessions will take place on Sunday, March 7. Registrants will meet with their members of Congress throughout the day on Monday, March 8. Congressional schedules will not be available until a few days before the event, and may change day-of, so participants should plan to be available all day on Monday, March 8.

How is this different from previous DO Day on Capitol Hill events?

Because of ongoing concerns relating to COVID-19, DO Day will be virtual in 2021 with no travel needed for anyone to participate in the event. More importantly, DO Day now has a greater focus on health policy education, leadership development, and advocacy training. The event will include learning tracks for physicians, affiliate leaders, and students. Our goal starting with DO Day 2021 is to partner with our affiliates – state, specialty and student associations, to develop physician and student leaders to help cultivate a culture of advocacy for the whole of the osteopathic profession, with an emphasis on strengthening participants’ understanding of health policy and advocacy skills that will support the development and strengthen relationships with lawmakers.

Over the past decade, DO Day grew into a large event that relied heavily on student participation. DO Day is now being structured to improve our efficacy on Capitol Hill; it will also have dedicated learning tracks students, physicians and affiliates. Registration for both physicians and students will be capped per state.

How will I meet with my members of Congress virtually? Will I meet with my members of Congress personally?

DO Day participants will virtually meet with their members of Congress or staff via video conference or telephone. The Congressional office has final say which method they prefer, so be sure to expect a mix between telephone and video conference calls throughout the day.

Members of Congress have very busy schedules. Between votes, committee hearings and meetings with other constituents, their time is scheduled down to the minute. They may spend the whole meeting with you, two minutes or not at all. We always request that the member of Congress be present at the meeting, but you may also meet with staff who are subject matter experts and influential in helping Congress members develop their positions.

Do I make my own appointments?

No, the AOA has partnered with Soapbox Consulting to schedule meetings on your behalf. Participants should register for DO Day with the address where they are registered to vote. The AOA’s Public Policy team will match a participant’s voting address against our congressional database to request appointments with your elected officials.

Will the AOA help identify the legislative “asks” for my specialty?

Yes, the AOA will partner with osteopathic affiliates to come up with the legislative asks for the event.

How will “asks” work when multiple specialties are likely to present in a Congressional meeting?

Receiving multiple requests to support legislation (or “asks”) in a Congressional meeting is common. Having various specialties participate in a meeting under the osteopathic umbrella will only strengthen our voice on Capitol Hill. In addition, many issue areas are cross-cutting across multiple specialties such as prior authorization, surprise billing, graduate medical education funding, student debt relief and more.

What should I wear? Is it ok to discuss topics other than the identified “asks”?

Participants are encouraged to dress professionally and wear their white coats. While a personal anecdote that supports our legislative “asks” can be impactful, members of Congress are very busy and in order to be respectful of their time (and potential differences in politics/backgrounds), it is important to stick to the talking points or “asks” and not use the time as a platform to bring in other issues. This helps to maintain the integrity of the meeting and ensure that DOs are seen as a knowledgeable and useful resource on health policy issues.

Why is space limited for advocacy meetings on Monday?

Congressional meetings are more productive when meeting group size is limited. Smaller group sizes tend to facilitate more substantive discussions and provide an opportunity for more participants to speak.

How or when will I be notified if I’ve secured a spot to attend Advocacy meetings on Monday?

DO Day registration confirmation will inform attendees whether their registration includes Congressional meetings is confirmed or if they are registered for the conference only and not Congressional meetings. Anyone placed on a waitlist for Congressional meetings will also be informed of that in their registration confirmation.

What content will attendees have access to?

As an attendee you have access to all content and programming within the platform.

Who are the Keynote Speakers?

Sunday, March 7, 9 a.m. ET: Keynote Speaker Susan Dentzer

Sunday, March 7, 3:45 p.m. ET: Keynote Speaker Jay C. Butler, MD, CDC Deputy Director for Infectious Diseases

Monday, March 8, 8 a.m. EST: Keynote Speaker Steve Pemberton

Where can I learn more about all of the Speakers?

Speaker biographies can be found within the platform with the session and next to the speaker’s name and photo.

When can participants view programs?

Participants can only view programs at their scheduled time or after. After the scheduled time, all of the programs will be available on-demand. Note all start times are in Eastern Time Zone i.e. 8 a.m. EST /7 a.m. CST/6 a.m. MT/5 a.m. PST.

How will Q&A work in the sessions?

Speakers will use the session chat feature to participate in Q&A. While there technically will not be a “live/verbal” Q&A after each session has finished, speakers or subject matter experts will be online in “real time” while their recorded content is playing to answer questions throughout their presentations. Live chat is only available during session broadcast time. Unmoderated Q&A chat will remain open through the duration of the meeting.

If an attendee wants to ask the faculty a question after the broadcasted time, the attendee has to click on the ‘message speaker’ icon. This will send an email to the designated person who will respond.

How long after the conference will sessions be available on-demand?

All sessions will be available for on-demand viewing during the conference. All sessions, including the Q&A chat, will be available on-demand starting at the time scheduled and afterwards through Wednesday, March 31.

When can I visit the Virtual Exhibit Hall?

Virtual Exhibit Hall is available for your viewing at your leisure on Sunday, March 7 from 9 a.m. – 5 p.m. ET and Monday, March 8 from 8 a.m. – 6 p.m. ET. Monday,

Check the Exhibit Hall and Sponsor Icon in the platform and learn about products and services offered by exhibitors and the opportunity to chat live.

Where can I learn more about AOA advocacy efforts at the conference?

Visit the AOA Booth in the Virtual Exhibit Hall to learn more about AOA and OPAC (Osteopathic Political Action Committee).


Access and technology

What browser works best with the DO Day platform?

We recommend using a computer or laptop with one of these three browsers: Google Chrome, Microsoft Edge, Firefox. Safari, Internet Explorer and mobile devices are not compatible with the platform.

 

 

Can I access the platform using an iPad or mobile phone?

We don’t recommend using your iPad, and mobile devices are generally not compatible with the platform.

If you are using an iPad or mobile device, we recommend ensuring your browser is updated with the most recent installation. If you see a black screen, while trying to watch sessions, we highly recommend you switch to a computer or laptop for the duration of your time on platform.

Some older devices are incapable of having the most current updates and will be incompatible with the complexities of the site, but most modern devices will work just fine.

What can I try if I have issues accessing the platform?

Close out all unnecessary tabs, refresh occasionally, disconnect from your VPN, keep your computer charged and stay close to your router, or use a direct ethernet connection.

Network: For the best wireless connection we suggest you stay in the same room, or close to, your router or use a direct ethernet connection. Hardline internet is recommended over Wi-Fi. If using Wi-Fi, minimize its use by other people, close all unnecessary applications, place router in an open space, turn on your cell phone hot spot as a backup. If using a work computer, disconnect, and do not use VPN. Be aware of any firewalls.

Sound: Can’t hear? Check the sound level on your computer.

Browser audio, video, session Issues, or blank screens: Refresh your browser with F5 Key (windows) or Command + R (Mac). It may help to refresh multiple times.

Browser crashing? Clear Browser History/Cache with Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac). Also, make sure you don’t have multiple tabs open while on the platform.

Not fixed? Refresh cookies from the OMED site. In Chrome on Windows, Mac, or Android click the lock icon left of the website address, click Cookies (## in use), hit Remove for each, then hit Done. In Firefox on Windows or Mac, click the lock icon left of the website address, Clear Cookies & Site data, then Remove.

Still not fixed? Clear all browser history/cache with Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac).

Do not use your mobile phone for the platform. Although, we do recommend you use your phone for the DO Day app via Guidebook. It is a great way to build your schedule and chat with other attendees.

Where can I find my confirmation number?

Click here to access the DO Day 2021 platform.

Insert your four-digit confirmation number and your last name when prompted. Please keep in mind that your last name is case sensitive and needs to be entered using the same format you used when registering for the conference (e.g., if you capitalized the first letter of your last name, you will need to do the same when logging into the platform).

You can find your four-digit confirmation ID in the registration confirmation email you received for DO Day. The four-digit confirmation ID is located under the “Profile” section and above your name.

What can I do if I have forgotten my password?

Use the “Forgot Your Password” hyperlink within registration.

If you are able to access the registration page on the DO Day registration site and have forgotten your password, please select “Forgot Password”, and you will receive an email from AutoResponder@experient-inc.com to reset your password.

Where can I go for tech support?

If you need support or have any questions during the conference, click the Conference Support icon within the platform from 7:30 a.m. – 4:30 p.m. CT on Sunday, March 7 and 6:30 a.m. – 5:30 p.m. CT on Monday, March 8.

What can I do if I'm having trouble accessing my congressional meeting schedule?

For Congressional Meeting scheduling or access help, please contact Soapbox Consulting directly at (202) 362-5910. AOA staff is unable to assist with Congressional meeting technical support, as this is handled exclusively by Soapbox.

Where can I go for login assistance?

If you need login assistance during the conference, please contact the AOA Help Desk, Sunday, March 7 from 7:30 am – 4:30pm CT and Monday, March 8 from 6:30am – 5:30pm CT. You may send an email to Govt-issues@osteopathic.org or call the number (312) 202-8100.

NOTE: If you need support within the platform – or have any technical questions during the conference – click the “Conference Support” icon within the platform from 7:30am – 4:30pm CT on Sunday, March 7th and 6:30am – 5:30pm CT on Monday, March 8.


CME

How many CME credits are available?

Attendees are able to earn up-to and self-attest for 8.5 AOA Category 1-A or 8.5 AMA PRA Category 1 creditsTM, if they return to the platform after the meeting (until March 31, 2021) and watch CME sessions.There are three breakout tracks that run concurrently on Sunday; therefore, a maximum of 8.5 credits can be earned during the meeting itself. Attendees can select a mix of AOA and AMA credits, but can only select one type of credit per session. There will be a drop-down selection on the self-attestation.

Evaluation and Self-Attestation survey links will be sent to attendees after the meeting at the email address that they used to register for DO Day and must be completed by April 15, 2021.

Where do I go for CME attestation

The link for CME Attestation will be available on the platform under the CME Attestation icon. A reminder email will be sent out to all attendees on March 9. Attendees must keep track of the sessions that they attended. Attendees are also able to save their attestations and add more sessions as they go. Once the attestation is finalized, you will receive a certificate with the correct number of CME hours based upon the sessions that attested to as having attended. The conference is available on the platform until March 31 for CME course viewing.

How can I see how many CME credits I have?

If you’re an AOA member, you may view your CME Activity Report by logging into Osteopathic.org. Members also have access to a personalized CME dashboard in the My AOA section of the website. Alternatively, you may contact the AOA’s Member Resource Center at (888) 62-MYAOA (888-626-9262) or MRC@osteopathic.org.

How can I attain a CME certificate if I am not an AOA member?

The CME attestation link is available on the platform in the CME Attestation icon to be completed.

A verification letter of credits earned can immediately be printed upon submission of the online attestation form. Also, upon completion of attestation, you will be able to email and/or print the certificate immediately to send to anyone of your choice.

What is the difference between AOA and AMA credits?

AMA PRA Category 1 CreditsTM are typically allopathic CME while AOA CME is typically osteopathic CME. Both are equivalent. The physician should make a selection on which credit to claim based upon their own personal requirements with their boards, state licensure, etc.

How do I receive a certificate of attendance?

To receive a certificate of attendance, attendees will receive a link to complete the post meeting evaluation. At the end of this evaluation, attendees will be able to print their certificate of attendance.

Which sessions are available for CME in DO Day?

A listing of all sessions that offer CME are listed in the DO Day Program. All sessions that list CME are available for either AOA CME or AMA PRA Category 1 creditsTM.

Where can I find learning objectives for the sessions?

Learning objectives for sessions can be found in the program on the website.

Will lecture materials be available for download?

If applicable, handouts will be posted within each session.

Where can I go for questions about dues, membership questions, and CME credits in TraCME?

For those questions, please visit the AOA Info icon in the virtual platform.


Further questions

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